FIONA LIU
Markham,ON
Summary
Motivated sale associate with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable sale associate bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
17
17
years of professional experience
Work History
Sales Associate
Zion Building Supplies
07.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Nail Technician
Shiny Salon & Spa
03.2011 - 04.2012
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Kept tidy and organized area to comply with cleanliness standards.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Oversaw schedule to manage appointments of new and existing clients.
Restaurant Waiter
Casa-Imperial Fine Chinese Cuisine
01.2007 - 06.2009
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
GED -
Canadian All Care College
Scarborough, ON01.2024
High School Diploma -
Monsignor Fraser College - Midland Campus
Scarborough, ON06.2021
High School Diploma -
Milliken Mills High School
Unionville, ON06.2010
Skills
- Service Quality
- Cross-selling
- Cleanliness
- Upselling techniques
- Sales Development
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Sales Associate
Zion Building Supplies
07.2021 - Current
Nail Technician
Shiny Salon & Spa
03.2011 - 04.2012
Restaurant Waiter
Casa-Imperial Fine Chinese Cuisine
01.2007 - 06.2009
GED -
Canadian All Care College
High School Diploma -
Monsignor Fraser College - Midland Campus
High School Diploma -
Milliken Mills High School
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