Andeshia Marksman

Sha Beauty

• Created and sold own beauty products, managing the entire product lifecycle from conception to sales.
• Engaged with customers to understand their needs and provide personalized product recommendations.
• Handled customer inquiries and complaints with professionalism, ensuring customer satisfaction.
• Managed inventory, orders, and shipping processes efficiently.
• Promoted products through social media and other marketing channels, increasing brand awareness and sales.
• Developed and maintained strong relationships with suppliers and customers.

• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Remained polite when speaking with difficult guests on phone.
• Met all customer call guidelines including service levels, handle time and productivity.

• Live chat support Assisting customer with billing information.
• Reading and responding to emails.
• Assisting customers with complaints.
• Interact with 40,000+ guests daily.
• Ensuring proper safety techniques are being followed during operation.
• Trained new employees and helped them fit comfortably into their positions.
• Operated main control system, answered telephone calls and communicated status reports with management.