Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Fiona Hebdige

Fiona Hebdige

Notre-Dame-de-l'Île-Perrot,Canada

Summary

Experienced customer service and procurement professional with over 25 years in the paint industry. Proven leadership in managing customer orders, inventory, and raw materials procurement across multiple sites. Adept at analysis, reporting, and statistical process control. Recognized for excellent customer focus, strong analytical abilities, and a keen attention to detail. Fluent in English and French.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Akzo Nobel Coatings Pty Ltd
07.2021 - Current
  • Processing and managing local and Foreign Flag orders timeously to ensure OTIF compliance
  • Ensuring all orders are priced correctly and liaise with Sales for all deviations
  • Liaise with Master data team and pricing team to ensure system is maintained to ensure minimum rework at order level entry
  • Administer replenishment orders for consignment stock depots
  • Manage consignment depot reconciliation and usage is invoiced timeously, investigate stock discrepancies
  • Provide a high level of Customer Service by keeping customers informed of orders availability through order acknowledgment and email or telephone call
  • Review all back orders daily and liaise with warehouse and logistics on replenishment stock availability
  • Liaise with DRP planners for unexpected requirement and replenishment stock to ensure full visibility and availability
  • Assist with quotations when and if required
  • Ensure Material Safety Data Sheets, Product Data Sheets, Certificates of Conformity, COA’s are available and accompany orders along with dispatch notes to customers
  • Assisting Debtors by follow up on outstanding debts, seeing to the prompt resolving of claims
  • Collaborate regularly with sales, finance, warehouse, planning, and transport teams
  • Provide training to new Customer Service representative when required
  • Assist with regression testing quarterly

Invoicing Specialist

International Paint Ltd
03.2017 - 06.2021
  • Managing customer service billing process and ensure timely invoicing for MarineR and Canada (17 Sites)
  • Back up for Customer Service Representative
  • Processing of billing for Livingston
  • Process of CTAA’s
  • Back up for DRP (Distribution Requirements Planning) and stock orders from the US
  • Follow up customer enquiries / stock availability
  • Process quotations when requested
  • At the end of June 2021 my role was made redundant due to the implementation of SAP and automatic invoicing as well as centralised invoicing in the US
  • I then moved back into a position of Customer Service Representative full time


Customer Service Supervisor

International Paint
01.2005 - 02.2017
  • Processing and managing local and Foreign Flag orders timeously to ensure OTIF compliance
  • Ensuring all orders are priced correctly and liaise with Sales for all deviations
  • Handle customer enquiries and stock availability via email and telephone and process quotations when necessary
  • Liaise with Master data team and pricing team to ensure system is maintained to ensure minimum rework at order level entry
  • Management of 3 FTE’s, mentor, coach and train and ensure all company processes are adhered to
  • Oversaw DRP (Distribution Requirements Planning) and stock orders from the US
  • Responsible for Devoe orders
  • Coordination of Customs Clearance
  • Dealing with freight forwarders and ensure optimal service at best price
  • At the end of February 2017 International Paint removed the supervisor role within the business and I was then asked to take on the role of Invoicing specialist

Customer Service Coordinator / Inventory management

International Paint
01.1995 - 12.2004
  • Processing of customer orders and invoicing for MarineR and Canada (11 sites)
  • Oversaw DRP (Distribution Requirements Planning) and stock orders from the US
  • Responsible for Ceilcote, Enviroline, and Lifelast product orders
  • Handled customer service billing processes and ensured timely invoicing
  • Analyzed DRP reports to optimize inventory levels and material procurement
  • Coordination of stock procurement and managed US customer orders via CICS
  • Coordinated stock procurement, and managed US customer orders via CICS
  • Handled daily sales reports and invoice generation
  • Project: I was chosen to work on the MFGPro Implementation and worked closely with the project team to ensure all processes were reviewed and captured to make for a successful transition to this ERP system
  • This involved several trip to Houston Site to work with the team to analyse the various processes and further on to test the system and prepare for the go live and training
  • In January 2025 in view of my engagement and experience I was promoted to Customer Service Supervisor

Finish Goods Procurement Coordinator

International Paint
03.1994 - 12.1994
  • Scheduled production batches and managed the procurement of colorants, finished goods and packaging
  • Produced and analyzed service level and production reports
  • Processed transfers of finished goods / pallets to branches
  • Processed procurement orders from US (Yacht/Porter) and overseas
  • Continue to assist with receipt of batch tickets and material usage
  • In January 1995 I was promoted to a Customer Service Coordinator/ Inventory Management position

Raw Material Procurement Coordinator

International Paint
09.1993 - 03.1994
  • Evaluated batch requirements to determine and secure raw materials
  • Negotiated pricing and availability with suppliers to ensure cost-effective purchasing
  • Worked with production and sales to ensure materials in place in time for production batches
  • Took on receipting of batch tickets and material usage
  • Any other administrative tasks that was required by the department

Quality Control Technician/ Statistical Processing Control

International Paint
10.1992 - 08.1993
  • Generated key reports, including production hours, salary data, and batch performance metrics
  • Maintained the production board and facilitated batch reporting from raw material usage to final release
  • Performed daily testing and adjustments for paint product quality
  • Managed batch retains for accurate classification and documentation
  • Seconded to R&D Lab to assist / entered formulations into computer system and filing
  • Helped translate and enter the ISO 9001 procedures
  • Took on receipt of batch tickets and material usage

Education

Bachelor of Arts - Major in Russian

Carleton University
01.1990

DEC - Languages and Literature

Vanier College
01.1987

Graduation Certificate -

Lindsay Place High School
01.1985

Skills

  • Customer Focus
  • Team Leadership
  • Analytical Skills
  • Adaptability
  • Detail-Oriented
  • Microsoft Word
  • Excel
  • Outlook
  • MFGPro
  • Web-based systems
  • CICS system management
  • SAP Saturn

Certification

  • Promote I & III
  • WHMIS
  • First Aid/CPR Certified

Languages

English
Full Professional
French
Full Professional

Timeline

Customer Service Representative - Akzo Nobel Coatings Pty Ltd
07.2021 - Current
Invoicing Specialist - International Paint Ltd
03.2017 - 06.2021
Customer Service Supervisor - International Paint
01.2005 - 02.2017
Customer Service Coordinator / Inventory management - International Paint
01.1995 - 12.2004
Finish Goods Procurement Coordinator - International Paint
03.1994 - 12.1994
Raw Material Procurement Coordinator - International Paint
09.1993 - 03.1994
Quality Control Technician/ Statistical Processing Control - International Paint
10.1992 - 08.1993
Carleton University - Bachelor of Arts, Major in Russian
Vanier College - DEC, Languages and Literature
Lindsay Place High School - Graduation Certificate,

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Fiona Hebdige