Fiona Harris
Sarnia,ON
Summary
Experienced professional with extensive knowledge of public relations and customer service. Proficient in computer skills including typing, Microsoft Publisher, and Excel. Skilled in administration and reception duties. Self-motivated with a compassionate and empathic work ethic. Strong verbal and non-verbal communication abilities.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Teacher’s Aid, relief pool
Southern Cross Support Unit
, Australia
01.2020 - Current
- Supporting students with individual needs
- Adhering to education plan and curriculum
- Interacting with teachers and students to achieve education outcomes
Personal Support Worker
Self Employed
Ballina
01.2020 - 12.2022
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Recorded vital signs including temperature, pulse, respiration rate, and blood pressure.
Massage Therapist
Business owner
Newcastle and Ballina, Australia
01.2007 - 01.2019
- Massage therapy services in Newcastle and Ballina
- Managerial and business operations
- Booking of clients and advising of suitable therapies
- Customer service and building customer relationships
- Providing support and comfort enhancing repeat bookings
Store Manager/Retail Assistant
Living Energy
, Australia
01.2001 - 01.2007
- Working in the Beauty and Natural Therapies retail industry
- Managing a team of staff assisting the team towards sales targets
- Opening and closing responsibilities
- Banking, reconciliation and transactions
- Customer relations and sales support
Practice Manager-Dental Nurse
Dr. Sharpe Clinic
, Australia
01.1990 - 01.2001
- Advancing roles within the clinic: Dental Receptionist, Dental Nurse and Practice Manager
- Patient care and dental procedures
- Following OHS processes
- Office administration and booking of appointments
- Dealing with recalls, referrals, and electronic diary
- Practice banking and salaries
Education
Educational Support Cert IV -
Dental Assisting Certificate Cert IV -
Diploma of Massage Therapy -
Masters in Dry Needling -
Senior first Aid Certificate -
Working with Children Check for employees -
Police Check -
Skills
- Public relations
- Customer service
- Computer skills
- Typing
- Microsoft
- Publisher
- Excel
- Administration
- Reception duties
- Self-motivated
- Verbal communication
- Non-verbal communication
- Compassionate work ethic
- Empathic work ethic
- Curriculum Implementation
- Small Group Instruction
- Group Instruction
- Classroom Instruction
- Student Engagement
- Creative lesson plan development
- Cultural Sensitivity
- IEP planning
- Instructional Best Practices
- Project-based learning
- Performance Assessments
- Critical Thinking
- Positive Role Model and Mentor
- Innovative lesson planning
- Instructional Methods
- Learning Style Assessment
- Program Development
- Standardized Testing
- Child Development
- Technology Integration
- Learning Strategies
- Creative lesson planning
- Student assessment
- Interactive teaching and learning
- Blackboard Software
- Behavior Management
- Classroom Management
- Fundraising
- Community involvement
- Excellent classroom management
- Parent and student communication
- Group and individual instruction
- Student needs assessment
- Serving Diverse Communities
- Student-Centered Learning
- Lesson Planning
- Quizzes, tests, and exams
- Special Needs Students
- Cognitive and behavioral development
- Special Education
Certification
- Educational Support Cert IV
- Dental Assisting Certificate Cert IV
- Diploma of Massage Therapy
- Masters in Dry Needling
- Senior first Aid Certificate
- Working with Children Check for employees
- Police Check
Attributesandkeyskills
- Extensive knowledge and understanding of public relations and customer service.
- Experienced and confident in computer skills including typing, Microsoft, publisher and excel.
- Competent in administration and reception duties.
- Self-motivated and ability to apply one’s self to tasks.
- Compassionate and empathic work ethic.
- Experienced and skilled in verbal and non-verbal communication.
References
- Judy Hartley, Personal reference, 0422 874 214
- Emmily Pollard, Educational Support Worker, 0433 330 537
Affiliations
- Family time jetsking
- reading
- paddleboarding
- volunteering
- community events
Timeline
Personal Support Worker
Self Employed
01.2020 - 12.2022
Teacher’s Aid, relief pool
Southern Cross Support Unit
01.2020 - Current
Massage Therapist
Business owner
01.2007 - 01.2019
Store Manager/Retail Assistant
Living Energy
01.2001 - 01.2007
Practice Manager-Dental Nurse
Dr. Sharpe Clinic
01.1990 - 01.2001
Educational Support Cert IV -
Dental Assisting Certificate Cert IV -
Diploma of Massage Therapy -
Masters in Dry Needling -
Senior first Aid Certificate -
Working with Children Check for employees -
Police Check -
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