FIONA GILMER

• Led tours of facility to show prospects amenities and other benefits of membership.
• Helped members navigate systems, pay for services and resolve different concerns.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Received payments from customers through cash, card or cheque.
• Took detailed photos of customers vehicles and provided them to the appropriate vehicle consultant.
• Utilized customer service software to manage interactions and track customer satisfaction.

-Followed instructions from supervisor to complete tasks efficiently.

- Always arrived on time and ready to work.

- Daily tasks included weeding, watering and planting flowers

-Greeted visitors throughout the park in a friendly and inviting manor

-Directed visitors to full time staff members when I was unable to help them fully.