Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fiona Gebreab

Kitchener,ON

Summary

Reliable and organized professional with a strong background in fast-paced customer-facing roles, including restaurant service, front desk reception, and team-based operations. Proven ability to manage scheduling, handle high volumes of inquiries, and maintain accurate records with attention to detail. Skilled in multitasking, problem-solving, and using point-of-sale and booking systems, with a focus on delivering excellent service. Ready to bring strong communication, time management, and organizational skills to a dynamic administrative position.

Overview

4
4
years of professional experience

Work History

Server

Vanessa Cuisine
Kitchener, Ontario
07.2021 - Current
  • Delivered attentive and efficient service to a high volume of guests, showcasing strong multitasking abilities and time management under pressure.
  • Accurately recorded orders and processed payments using POS systems, demonstrating attention to detail and comfort with technology.
  • Communicated effectively with kitchen and bar staff to ensure smooth service flow—highlighting teamwork and coordination skills.
  • Handled guest inquiries and resolved complaints professionally, emphasizing problem-solving and customer service experience.
  • Maintained a clean and organized work environment, following health and safety protocols with a focus on consistency and quality.

Receptionist

Mohamad's Barbershop
Kitchener, Ontario
09.2024 - 02.2025
  • Greeted clients professionally and managed appointment scheduling using booking software, demonstrating excellent organizational and time management skills.
  • Handled high-volume phone calls and walk-ins, maintaining a calm and courteous demeanor while efficiently coordinating customer flow.
  • Maintained accurate client records and processed payments, showcasing attention to detail and experience with administrative tasks.
  • Supported daily shop operations by managing inventory, ordering supplies, and ensuring the front desk area remained clean and organized.
  • Acted as the first point of contact for clients, providing outstanding service and resolving inquiries—highlighting strong communication and problem-solving skills.

Crew Member

Mcdonald's
Kitchener, Ontario
08.2022 - 09.2023
  • Delivered exceptional customer service in a fast-paced environment, demonstrating strong communication and interpersonal skills essential for administrative support roles.
  • Maintained accurate cash handling and order processing, showcasing attention to detail and reliability in managing transactions and records.
  • Coordinated with team members to ensure efficient workflow and timely service, reflecting strong organizational and multitasking abilities.
  • Followed company procedures and health/safety standards, emphasizing consistency, compliance, and a strong understanding of policy-based operations.
  • Managed multiple priorities during peak hours, demonstrating adaptability, time management, and the ability to remain calm under pressure—key traits for office environments.

Education

High School Diploma -

Resurrection Catholic Secondary School
Kitchener, ON
06-2023

Associate of Arts - Pre-Health

Attended Conestoga College
Kitchener

Skills

  • Customer relationship management
  • Compliance adherence
  • Problem solving
  • Regulatory compliance
  • Exceptional customer service
  • Strong work ethic
  • Order accuracy
  • Multitasking and organization

Languages

English
Full Professional
French
Limited
Tigrinya
Professional

Timeline

Receptionist

Mohamad's Barbershop
09.2024 - 02.2025

Crew Member

Mcdonald's
08.2022 - 09.2023

Server

Vanessa Cuisine
07.2021 - Current

High School Diploma -

Resurrection Catholic Secondary School

Associate of Arts - Pre-Health

Attended Conestoga College

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Fiona Gebreab