Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fiona Foster

Victoria

Summary

Experienced with handling customer interactions, creating safe and nurturing environments for children and resolving issues promptly. Utilizes effective communication and organizational skills to manage daily routines and activities. Knowledge of child development principles ensures tailored care and educational support.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Happy Customers
07.2023 - 11.2023
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Conducted regular follow-up calls
  • Answered customer inquires via email, call and chat.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Canceling email, product, media and text message subscriptions per customers' request.

Family Caregiver

Sappleton Family
01.2020 - 01.2023
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
  • Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
  • Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
  • Supported potty training process using gentle encouragement techniques leading to successful milestones achievements.

Education

Diploma - Phlebotomy

Glowing Star Elite Training Institute
Clarendon, Jamaica
01-2019

High School Diploma -

Denbigh High School
Clarendon, Jamaica
06-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Hygiene and grooming assistance
  • Language development support
  • Homework help
  • Meal preparation
  • Grocery shopping
  • Emotional support
  • Problem resolution
  • Call center experience

Languages

English

Timeline

Customer Service Representative

Happy Customers
07.2023 - 11.2023

Family Caregiver

Sappleton Family
01.2020 - 01.2023

Diploma - Phlebotomy

Glowing Star Elite Training Institute

High School Diploma -

Denbigh High School

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Fiona Foster