Fiona Fan

Team size: 2 Full timers + 6 Part timers

Team TO: $2M yearly business

Sports: Fitness, Running, Team Sports, Racket Sports, H&SA, Precision Sports

YTD result:

32% of total sharing of store, 30% of sharing in 2023

-15.5% of sales, -18.8% in store level

Develop local omnichannel performance for sports

• Boosted customer satisfaction by providing exceptional service and promptly addressing concerns.
• Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
• Increased sales performance with effective merchandising displays and promotions.
• Streamlined inventory management, reducing stock discrepancies and improving order accuracy.
• Collaborated with store manager to develop targeted sales goals and strategies for the retail team.

Manager on duty - Be the captain of the day

• Animate and ensure the safety of the store
• Ensure the availability of teammate to provide a 5-star customer experience
• Ensure product availability to boost the commercial activities

Develop, motivate and care for human capital

• Assisted in the recruitment process by interviewing prospective candidates, identifying top talent for open positions within the retail team structure.
• Mentored new hires, ensuring proper training in sales techniques, customer service, and store operations.
• Resolved conflicts between employees or customers quickly and professionally, maintaining a harmonious atmosphere within the store setting.
• Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.

My leader: Fawaz KHAN

Fundamental Responsibility

Team Management - 7 members

- Set aggressive targets for team to drive company success and strengthen motivation.

- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

- Develop team members to fulfill both company needs and personal career path.

- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.

Business Management - 12 suppliers

- Co-write on supplier panel strategy with buyers, process leader and eco-systems.

- Build up supplier short term and mid term projects for different domains such as Supply chain, Industrialization, Sustainable development.

- Animate the progress to reach the result with right resources.

- Anticipated financial impact from operational issues and worked with leadership to develop solutions.

My leader: Habib SHEKH

Complementary Responsibility

Human project lead

- Implement the Career Collective Navigation for whole China Production in year of 2021, to create great channel for human development in the collective way.

- Lead Exchange X Shenzhen project in year of 2020 to benefit whole city for both Production and Retail on company culture spreading and management skill learning.

Human Development

- Instructor for Fundamental of Decathlonian.

- Animator for Company Value and Intention.

- Human coach to support key members out of team on their development.

- Facilitator for different workshops

Sponsor: Karen PI, Stella ZHANG

• Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
• Improved, standardized and documented planning and scheduling processes.
• Coordinated supply orders to meet consumer demand and minimize costs of goods.
• Provided supply chain guidance to team of 10 SPLs
• Monitored supplier performance for compliance with contract terms and quality standards.

My leader: Anthony MONFORT

• Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
• Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
• Implemented inventory-management strategies to maximize availability and decrease waste.
• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.

My leader: Lucy CHEN (Retired)