Fiona Burgos
Long Beach
Summary
Dynamic Shift Lead at Jamba with a strong focus on customer service and employee training. Successfully enhanced customer satisfaction through effective complaint resolution and active listening. Proven ability to manage shift operations and maintain a clean, organized environment, ensuring safety standards while driving profitability. Skilled in cash handling and multitasking in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Shift Lead
Jamba
06.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Associate of Arts - Art History
Cerritos College
Norwalk, CA06-2027
High School Diploma -
Los Angeles County High School For The Arts
Los Angeles, CA05-2023
Skills
- Customer service focus
- Employee training
- Guest service
- Complaint resolution
- Multitasking Abilities
- Active listening
Languages
Spanish
Full Professional
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
- Acting and Theater
- Hiking
Timeline
Shift Lead
Jamba
06.2022 - Current
Associate of Arts - Art History
Cerritos College
High School Diploma -
Los Angeles County High School For The Arts
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