Fiona Berke
Burns Lake,BC
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Walmart. Recognized for enhancing operational efficiency and fostering a collaborative environment. Skilled in time management and safety awareness, consistently achieving high performance ratings while training staff and implementing process improvements to drive success.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Laborer
Doering Petroleum Ltd.
04.2018 - Current
- Operated hand tools and machinery for various construction and maintenance tasks.
- Maintained clean and organized work areas to promote safety and efficiency.
- Followed safety protocols to minimize workplace accidents and injuries.
- Conducted routine inspections of tools and equipment to ensure proper functionality.
- Trained new laborers on operational procedures and safety standards.
Fragrance Specialist
Loreal Luxe, Lancome
12.2004 - 04.2018
- Educated clients on fragrance selection and application techniques to enhance customer experience.
- Conducted fragrance demonstrations, showcasing product benefits and features to drive sales.
- Collaborated with marketing teams to develop promotional strategies for fragrance launches and events.
- Trained new staff on fragrance knowledge, sales techniques, and customer engagement strategies.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
Flight Attendant
WestJet Airlines
02.2002 - 04.2018
- Delivered exceptional in-flight service, ensuring passenger comfort and satisfaction.
- Executed safety protocols and emergency procedures to maintain a secure environment.
- Collaborated with team members to enhance operational efficiency during flight services.
- Trained new staff on company policies, customer service standards, and safety practices.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Sales Associate
Hudson Bay Company, The Bay, Hudson Bay Center
2001 - 2002
- Enhanced customer engagement through personalized service, fostering loyalty and repeat business.
- Collaborated with team members to optimize inventory management, ensuring product availability and presentation.
- Trained new associates on sales techniques and product knowledge, improving overall team performance.
- Implemented effective merchandising strategies to maximize product visibility and drive sales growth.
Customer Service Representative
Canada 3000
05.2001 - 10.2001
- Enhanced customer satisfaction by ensuring timely resolution of issues and complaints.
- Maintained accurate records of customer interactions using CRM tools, improving data integrity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Department Manager
Walmart
2000 - 2001
- Oversaw daily operations to ensure efficiency and adherence to company policies.
- Developed and implemented process improvements to enhance team productivity.
- Led cross-functional teams in executing strategic initiatives aligned with departmental goals.
- Mentored staff, fostering professional growth and improving overall team performance.
Letter Carrier
Canada Post
1999 - 2000
- Delivered mail efficiently across designated routes, ensuring timely service and customer satisfaction.
- Managed sorting and distribution of incoming and outgoing mail to optimize delivery processes.
- Maintained accurate records of deliveries, enhancing traceability and accountability within operations.
- Trained new staff on route navigation, safety protocols, and customer service standards.
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
Store Manager
Taco Time
1988 - 1999
- Oversaw daily operations, ensuring high-quality service and product consistency.
- Managed inventory control, optimizing stock levels to reduce waste and enhance efficiency.
- Trained and mentored staff, fostering a collaborative team environment and improving performance standards.
- Implemented customer feedback systems to enhance service delivery and address concerns promptly.
- Managed inventory control, cash control, and store opening and closing procedures.
Cosmetologist
Kutters Corner
1993 - 1993
- Provided personalized hair and skincare consultations to clients, enhancing customer satisfaction.
- Executed a variety of hair cutting, coloring, and styling techniques, ensuring quality service.
- Mentored junior cosmetologists on advanced techniques and client interaction skills.
- Implemented innovative beauty treatments, improving service offerings and client retention.
Education
Certificate - Cosmetology
Selkirk College
Nelson, BC01-1992
Skills
- Punctual and reliable
- Customer service
- Time management
- Safety awareness
- Attention to detail
- Job site organization
Languages
English
Certification
Food Handling and safety, Certificate
The Responsible Beverage Service Program, License,( Management Level)
Leadership Award, Rotary International
Grade 12 Diploma
Timeline
Laborer
Doering Petroleum Ltd.
04.2018 - Current
Fragrance Specialist
Loreal Luxe, Lancome
12.2004 - 04.2018
Flight Attendant
WestJet Airlines
02.2002 - 04.2018
Customer Service Representative
Canada 3000
05.2001 - 10.2001
Sales Associate
Hudson Bay Company, The Bay, Hudson Bay Center
2001 - 2002
Department Manager
Walmart
2000 - 2001
Letter Carrier
Canada Post
1999 - 2000
Store Manager
Taco Time
1988 - 1999
Cosmetologist
Kutters Corner
1993 - 1993
Certificate - Cosmetology
Selkirk College