Summary
Overview
Work History
Education
Skills
Profile
Timeline
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Fion Chan

San Diego

Summary

I'm from Hong Kong. I am honest, generous, warm and cheerful calm, team spirit, good at listening to the opinions of others and strong sense of responsibility, hard-working, loyal to the credit, strong ability to learn and adaptability. I have come United State since DEC 2014. I going to English communication school to improve my English communication skill. Thank you for giving me the chance.

Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work History

Cashier Manager ( Manager on duty)

Tawa Supermarket
San Diego
08.2016 - Current
  • Supervised cashier staff to ensure efficient operations during peak hours.
  • Trained new cashiers on register systems and customer service standards.
  • Implemented cash handling procedures to maintain accuracy and security.

  • Resolved customer inquiries and complaints with professionalism and care.
  • Monitored cash drawer balances for discrepancies and addressed issues promptly.
  • Conducted regular staff meetings to communicate policies and updates clearly.
  • Assist the manager in managing the store

Store Manager

Inditex Pull and Bear Hong Kong Ltd.
03.2011 - 12.2014
  • I was experience for opening store, support to Tai Wan, Macau, China and control Hong Kong and Macau store.
  • Provide customer service by greeting and assisting customer, and responding to customer inquiries and complaints.
  • Instruct staff on how to handle difficult and complicated sales.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
  • Assign employees to specific duties.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and prepare work schedules and keep records of employee's work schedules and time cards.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Plan and coordinate advertising campaigns and Rebajas and prepare merchandise displays and advertising copy.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets and promote business.

Education

High School -

Hong Kong College
Hong Kong
08.1994 - 06.1997

Skills

  • Sales analysis
  • Customer relationship management
  • Issue resolution
  • Team leadership
  • Problem solving
  • Time management
  • Safety procedures
  • Checkout monitoring
  • Staff training
  • Cash handling
  • Register systems

Profile

I'm from Hong Kong. I am honest, generous, warm and cheerful calm, team spirit, good at listening to the opinions of others and strong sense of responsibility, hard-working, loyal to the credit, strong ability to learn and adaptability. I have come United State since 12/01/14. I going to English communication school to improve my English communication skill. Thank you for giving me the chance.

Timeline

Cashier Manager ( Manager on duty)

Tawa Supermarket
08.2016 - Current

Store Manager

Inditex Pull and Bear Hong Kong Ltd.
03.2011 - 12.2014

High School -

Hong Kong College
08.1994 - 06.1997

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Fion Chan