Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Finnley Dirks

Edmonton

Summary

Dynamic and dedicated with extensive experience in customer service and employee training at McDonald's. Proven ability to foster a customer-first mindset. Skilled in cash handling, and POS systems. Complaint resolution, consistently delivering exceptional service and maintaining high standards of cleanliness and food safety.

Overview

7
7
years of professional experience

Work History

Crew Trainer

McDonalds'
08.2023 - 05.2024
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members procedures.
  • Set positive example for team members by effectively preparing food and drink, interacting with customers, and maintaining cleanliness.
  • Encouraged customer-first mindset.

Waitress Trainee

Roadhouse
10.2019 - 12.2022
  • Developed multitasking skills by simultaneously managing multiple tables and attending to various guest needs, such as drink and food orders, bussing tables, and running orders.
  • Ensured accurate order-taking and delivery of meals on time to guests, resulting in increased regulars and positive reviews online.
  • Provided attentive and friendly service during busy shifts.
  • Maintained professional demeanor, even in difficult interactions; such as resolving conflicts, and handling criticism.

Waitress

Husky Gas Station
05.2021 - 05.2022
  • Handled high-pressure situations with composure, maintaining service standards.
  • Multitasking by balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Opened and closed the restaurant on time.

Babysitter

10.2017 - 10.2019
  • Played games, worked on puzzles, and read books to young children.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Cleaned and organized environment to ensure the well-being of children under care.

Dishwasher, Busser, Cook

Dobre Ukranian Kitchen
07.2018 - 03.2019
  • Kept kitchen areas neat and clean by removing trash and organizing supplies..
  • Kept dishes, utensils clean and rotated following safety standards set by restaurant.

Education

Strathmore Highschool
Strathmore, AB
06-2022

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Food safety
  • Cleaning and sanitation
  • POS systems
  • Complaint resolution
  • Sales

Languages

English
Native or Bilingual

Timeline

Crew Trainer

McDonalds'
08.2023 - 05.2024

Waitress

Husky Gas Station
05.2021 - 05.2022

Waitress Trainee

Roadhouse
10.2019 - 12.2022

Dishwasher, Busser, Cook

Dobre Ukranian Kitchen
07.2018 - 03.2019

Babysitter

10.2017 - 10.2019

Strathmore Highschool

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Finnley Dirks