Finndlay Downer
Toronto,Canada
Summary
Dynamic professional with a proven track record at Mill Street Brewery, excelling in customer engagement and retail sales. Experienced and patient in troubleshooting, adept at fostering team collaboration, I thrive in fast-paced environments. My in-depth technical knowledge and strong communication skills ensure a safe and empathetic customer facing experience.
Overview
8
8
years of professional experience
Work History
Production Assistant
RADKE
Toronto, Canada
06.2018 - 10.2024
- Organized and maintained production equipment, ensuring seamless workflow efficiency
- Worked in high-pressure environments, problem-solving on the spot to maintain production schedules
Sales Associate
Mill Street Brewery
Toronto, Canada
08.2019 - 12.2021
- Delivered personalized customer experiences, assisting guests in product selection and enhancing brand engagement
- Conducted interactive tours of the brewery, simplifying complex brewing processes for customers-aligning with Apple's focus on making technology accessible
- Maintained in-depth knowledge of new products, promotions, and company initiatives, ensuring informed recommendations and upselling opportunities
- Managed cash transactions and POS system operations, ensuring efficient and accurate checkouts
Recreation & Aquatics Staff
City of Toronto
Toronto, Canada
01.2017 - 03.2020
- Created engaging learning experiences for students of diverse backgrounds
- Delivered instruction and safety training, ensuring participants understood guidelines-key in educating Apple customers on device usage and security
Education
Diploma - Advertising & Graphic Design
Humber College
01.2024
Studio Photography Program -
Toronto Metropolitan University
01.2022
Media Foundations Certificate -
Humber College
01.2020
Skills
- Customer Engagement Management
- Retail Sales & Product Demonstrations
- In-Depth Technical Knowledge
- Cash Handling & Point of Sale (POS) Systems
- Upselling & Cross-Selling Strategies
- Team Collaboration & Conflict Resolution
- Fast-Paced, High-Volume Retail Environments
- Communication & Active Listening
- Educating Customers
Why Apple
- Passion for technology, innovation, and customer engagement.
- Experienced in translating technical concepts into simple terms for customers.
- Adept at team collaboration, multitasking, and maintaining a premium customer experience.
- Committed to continuous learning, adapting to new products and software quickly.
Timeline
Sales Associate
Mill Street Brewery
08.2019 - 12.2021
Production Assistant
RADKE
06.2018 - 10.2024
Recreation & Aquatics Staff
City of Toronto
01.2017 - 03.2020
Diploma - Advertising & Graphic Design
Humber College
Studio Photography Program -
Toronto Metropolitan University
Media Foundations Certificate -
Humber College
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