Finn Glass
Duncan
Summary
Experienced Optometric Technician with expertise in patient testing and appointment scheduling at Cowichan Eyecare. Proven ability to enhance patient flow and communication, ensuring efficient operations. Skilled in medical technology and customer interaction, fostering trustful relationships that promote patient loyalty and care. Committed to delivering exceptional service and improving office productivity.
Overview
8
8
years of professional experience
Work History
Optometric Technician
Cowichan Eyecare
11.2021 - Current
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Gas Station Attendant
Co-op Gas Bar
08.2020 - 10.2021
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Built trustful relationships with customers to encourage return visits.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Crew Member
McDonald's
09.2017 - 06.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
Education
Diploma - Business Marketing
Camosun College
Victoria, BC07-2026
High School Diploma -
Cowichan Secondary School
Duncan, BC07-2020
Skills
- Chart preparation
- Medical terminology proficiency
- Appointment scheduling
- Patient testing
- Visual field testing
- Customer education
Timeline
Optometric Technician
Cowichan Eyecare
11.2021 - Current
Gas Station Attendant
Co-op Gas Bar
08.2020 - 10.2021
Crew Member
McDonald's
09.2017 - 06.2020
Diploma - Business Marketing
Camosun College
High School Diploma -
Cowichan Secondary School
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