Finn Davies-Clark
Banff,AB
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Golf Guest Service Supervisor
Fairmont Banff Springs
04.2024 - 10.2024
- Created memorable experiences for guests by anticipating their needs and going above expectations.
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Supported sales efforts by offering upgrades, upsells, and additional services tailored to individual guest preferences.
- Oversaw guest service operations, ensuring accuracy in reservations, billing procedures, and information updates.
Golf Guest Services, Reservations Agent
Fairmont Chateau Whistler
05.2023 - Current
Regulation Analyst
SSE (General Counsel Team)
08.2021 - Current
- Currently maintaining knowledge within the GB Supplier market of industry trends, developments and future threats & opportunities
- Communicating relevant industry updates within the immediate/broader team furthermore mitigating potential risks to the wider organisation.
Business Development Graduate
SSE
09.2019 - Current
- Drove the structure, objectives and development of the pilot graduate programme
- Approached sector/function directors and established the possibility of what could be explored and achieved
- In taking ownership I built the skills to proactively shape goals whilst contributing to function rotated to.
- Undertook 3 rotations involving Business Development, Delivery and Sales Operations
- The roles, responsibilities and achievements consisted of the following:
- Business Development (Transport Sector) 12 Months
- Enabled growth in the Transport sector through co-ordination of strategy workshops and implementing improvements to increase pipeline of opportunities.
- Researched Private and Public procurement activity and identified opportunities that the sector could engage and confidently meet the core requirements.
- Managed the BPSS enrolment and accreditation for the operations teams to ensure a critical national infrastructure account confidence.
- Delivery (Customer Orders) 6 Months
- Ensured successful delivery of telecommunication products and services through capturing project requirements, specifying the quality of the deliverables, estimating resources and timescales.
- Volunteered for trials of continuous improvement activities such as resource optimisation and allocation in the project teams.
- Sales Operations 6 Months
- Project managed the implementation of a sales training project in conjunction with the sales transformation programme ensuring relevant stakeholders were aligned on the progress and benefits to the organisation.
- Key Achievements
- Received a Gold award for delivery of a project I deployed through exceeding Boundless Networks expectations of the delivery process.
- Proactively engaged with Highland and Islands Airports prior to their procurement activity for remote air control solution and anticipated the requirement for bandwidth capacity.
Quality and Environmental Intern
Vallourec Oil and Gas UK Ltd
08.2017 - 07.2018
- Supported the QHSE team in the transition of VOGUK’s existing Quality and Environmental document management systems to the latest revision issued by the International Standards Organisation (ISO9001/14001:2015).
- Assisted 3rd party consultants in the research stage through scribing and collating the risks associated with fundamental activities undertook for an Oil and Gas product manufacturer.
- Conducted internal auditing ranging from activities on the shop floor to office activities to ensure Vallourec could meet the stated ISO requirements.
- Responsible for administrative duties such as PPE management, minute taking and ensuring procedures relating to the transition were correctly distributed.
- Key Achievements
- VOGUK successfully transitioned its standards with limited minor non-compliances from the Lloyd’s Register Quality Assurance audit.
- Developed an environmental monitoring process to record and update senior managers on environmental impacts of the site, possible opportunities to reduce waste and be more sustainable.
Education
First Aid Training for SSE Graduate Scheme -
Management with Marketing (BA Hons) -
Robert Gordon University
01.2019
North Berwick High School
01.2015
Skills
- Analytical Thinking
- Team Collaboration and Leadership
- Documentation And Reporting
- Project Management
- Risk Analysis
Referencesavailable
True
Itliteracy
Utilised software packages throughout roles and projects including; Word, Excel, PowerPoint, Visio Microsoft Project. Furthered competence through online and peer-to-peer learning.
Languages
English
Native or Bilingual
Timeline
Golf Guest Service Supervisor
Fairmont Banff Springs
04.2024 - 10.2024
Golf Guest Services, Reservations Agent
Fairmont Chateau Whistler
05.2023 - Current
Regulation Analyst
SSE (General Counsel Team)
08.2021 - Current
Business Development Graduate
SSE
09.2019 - Current
Quality and Environmental Intern
Vallourec Oil and Gas UK Ltd
08.2017 - 07.2018
First Aid Training for SSE Graduate Scheme -
Management with Marketing (BA Hons) -
Robert Gordon University
North Berwick High School
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