Findite Awuletey
VANCOUVER,BC
Summary
Customer-oriented and strategic-thinking professional with several years of experience in diverse industries, building relationships and improving operations. Cultivating partnerships, retaining clients and establishing trust with prospective clients opening up avenues for growth.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Business Development Associate
Xenthos Energy
2025.05 - 2026.02
- Conducted market research to identify potential business opportunities.
- Supported development of strategic partnerships with key stakeholders to enhance collaboration and drive growth.
- Prepared presentations for internal and external meetings.
- Engaged customers to establish new relationships, grow business, and maintain existing relationships for repeat business.
- Assessed customer needs and requirements, identified solutions and turned them into actionable deliverables.
- Proactively and creatively tailored services to meet each customer’s requirements.
- Ensured compliance with legal and regulatory frameworks.
- Led development of oil waste management reporting system, streamlining internal workflows and enhancing customer experience.
- Acted as a liaison between customers, field teams, IT and senior administration to ensure alignment on business objectives.
Operations and Sourcing Specialist
Shanghai Kapex Trading co. ltd.
2022.04 - 2023.08
- Managed procurement processes to ensure timely delivery of materials.
- Negotiated favorable terms and pricing with suppliers and customers.
- Analyzed market trends to identify sourcing opportunities and potential risks.
- Guided retail and wholesale customers in sourcing products from China to enhance procurement effectiveness.
- Initiated service improvements for existing customers and assessed prospective client requirements to enhance retention and identify growth opportunities.
- Supported customer transactions to efficiently clear request backlogs.
- Engaged with community members to enhance market visibility.
- Constantly updated knowledge on trade and custom regulations to maintain best practices and satisfy customer needs.
- Responded to customer concerns and inquiries.
- Handled customer escalations when there were delays, errors or service failures.
- Acted as communication link between headquarters, branches, and field teams to ensure alignment and streamline operations.
Sourcing And Community Engagement Specialist
One Good Deal UK
2021.01 - 2022.06
- Facilitated community workshops to promote services to engage prospective customers.
- Contributed to marketing strategy planning and implementation, driving community engagement through digital and real world campaigns
- Designed digital content assets such as flyers aiding customer acquisition and engagement goals.
- Sourced products for Amazon FBA sellers, analyzing market data and performance metrics to identify high-potential opportunities.
- Worked with the development team to translate customer feedback into workable technical solutions, ensuring the delivered website met user needs and business objectives.
- Delivered market intelligence reports and presentations to senior leadership, translating complex data into clear, actionable recommendations.
IT/Client Communications Officer
Knight Frank
2020.06 - 2021.02
- Engaged prospective customers to generate leads, foster relationships, and identify future opportunities for collaboration.
- Advising leadership on strategic communication direction.
- Contributed to development of internal communication strategies to enhance employee engagement.
- Coordinated public relations initiatives enhancing brand visibility and reputation across target audiences.
- Managed social media platforms, creating content that aligns with company values.
- Developed digital marketing content and communications supporting global brand alignment initiatives and staying within global brand marketing framework.
- Participated in EMEA IT and Marketing Councils to collaborate on regional strategies.
- Maintained and updated knowledge on best practices in real estate for marketing and IT product services.
- Performed regular maintenance and updates on the company website to ensure accurate content and functionality.
- Conducted maintenance on IT hardware and software systems, ensuring optimal performance and reliability.
- Protecting company assets such as sensitive documents in adherence with policy documents, standards and procedures.
- Ensured firm stayed within regulatory, legal and ethical requirements in execution of duties and working collaboration with both internal and external parties.
- Contributed to global workflow standardization project migrating Knight Frank operations to Microsoft Azure platform.
- Conducted surveys and stakeholder interviews across multiple teams to gather detailed requirements on current workflows. Identifying gaps in proposed new system functionality supporting requirements definition and user acceptance activities.
- Translated business requirements from various departments into functional specifications, clarifying operational context and user needs for the engineering team.
Education
Bachelor of Arts - Information Studies With Economics
University of Ghana
Accra, Ghana 2013.09 - 2017.05
Skills
- Market research
- Partnership development
- Customer management
- Stakeholder engagement
- Presentation development
- Presentation skills
- Problem solving
- Detail-oriented
- Proactive
Languages
English
First Language
French
Advanced (C1)
C1
Certification
- BCS level 4 Certificate in IT - 2022
- ISC2 Certificate in Cybersecurity - 2023
- Test de Connaissance du Français (TCF) - 2024
Timeline
Business Development Associate
Xenthos Energy
2025.05 - 2026.02
Operations and Sourcing Specialist
Shanghai Kapex Trading co. ltd.
2022.04 - 2023.08
Sourcing And Community Engagement Specialist
One Good Deal UK
2021.01 - 2022.06
IT/Client Communications Officer
Knight Frank
2020.06 - 2021.02
Bachelor of Arts - Information Studies With Economics
University of Ghana
2013.09 - 2017.05