Jocelyn Parks

Key Responsibilities:

• Provided professional, customer-facing service in a federal setting, assisting with complex inquiries, resolving service issues, and processing a variety of transactions with accuracy and care.
• Handled financial instruments including postage sales, money orders, and certified mail using USPS retail systems, ensuring compliance with federal financial protocols and accountability procedures.
• Maintained confidentiality and integrity when managing sensitive customer data and regulated mail, upholding all USPS and federal security standards.
• Executed sorting, labeling, and distribution of incoming and outgoing mail, supporting smooth logistics operations and timely route dispatch.
• Conducted real-time data entry, package scanning, and system updates using USPS tracking tools to ensure workflow accuracy and traceability.
• Supported back-end clerical functions including inventory checks, schedule coordination, and cross-functional communication with supervisors and carriers.
• Recognized for consistent reliability, attention to detail, and ability to maintain high performance under pressure during peak volume periods and holiday surges.

• Delivered high-volume customer service in fast-paced restaurant and hospitality environments.
• Handled cash and card transactions accurately and efficiently using POS systems.
• Developed foundational skills in communication, teamwork, and time management.
• Maintained service quality and professionalism under pressure during peak hours and customer escalations.
• Built early experience in accountability, multitasking, and direct client interaction — strengths that supported long-term success in regulated federal roles.