Summary
Overview
Work History
Education
Skills
Skills
Certification
Timeline
Generic

Finan Araya

Summary

Highly motivated and detail-oriented customer service professional with over 2 years of experience in providing excellent customer support across various industries. Skilled in handling customer inquiries, resolving complaints, and delivering solutions in a fast-paced environment. Strong communication and problem-solving skills with a proven ability to maintain positive relationships with clients. Adept at working both independently and as part of a team to meet and exceed service expectations.

Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.

Overview

11
11
years of professional experience
1
1
Certification

Work History

WAITRESS

CAFÉ JUVENTUS
08.2024 - 01.2025
  • Greet and assist customers, taking orders and providing menu recommendations to enhance dining experiences.
  • Provide prompt and courteous service, ensuring all customer needs are met in a timely manner.
  • Manage food and beverage orders using a point-of-sale system, ensuring accuracy and efficiency.
  • Maintain cleanliness and organization of tables, dining areas, and service stations.
  • Handle cash transactions, process payments, and provide change as necessary.
  • Collaborate with kitchen and bar staff to ensure smooth operation and order accuracy.
  • Resolve customer complaints and issues in a professional and courteous manner, ensuring satisfaction.

CASHIER / ACCOUNTANT

CLEANING HUB
04.2022 - 04.2024
  • Provided in-store assistance, helping customers choose products and resolve any post-purchase concerns.
  • Increased customer retention by building rapport and offering personalized product recommendations.
  • Handled cash, processed payments, and managed inventory to ensure smooth daily operations.

TRANSLATOR

DE TAAL TOEKEL DUTCH SCHOOL (EMBASSY OF HOLLAND)
04.2022 - 04.2024
  • Provided translation services between Dutch and English for educational and administrative purposes.
  • Facilitated communication between non-Dutch speaking students and Dutch speaking instructor.

RECEPTIONIST

ADVANCED COMPUTER CENTER
03.2017 - 01.2018
  • Provide high-quality customer service to a diverse clientele by answering questions, resolving issues, and providing information regarding products and services.
  • Maintain an average satisfaction through effective communication and problem resolution.
  • Utilize CRM software to track and log customer interactions, ensuring accurate records for future reference.
  • Collaborate with internal teams to escalate and resolve complex issues, ensuring timely solutions for customers.
  • Suggest relevant products and services to customers, contributing to an increase in cross-sell and up sell opportunities.

ENGLISH TEACHER

DEKI TESHIM JUNIOR SCHOOL
01.2014 - 01.2017
  • Developed and delivered English language curriculum for junior school students, fostering an engaging learning environment.
  • Taught English to secondary school students, creating lesson plans and assessments to enhance language proficiency.

Education

Accounting

SMAP
01.2015

English language teaching

ERITREAN INSTITUTE OF TECHNOLOGY
01.2013

Skills

  • Customer Relationship Management (CRM)
  • Complaint Resolution
  • Communication and Interpersonal Skills
  • Time Management and Multitasking
  • Problem-solving and Conflict Resolution
  • Team Collaboration and Leadership
  • Product Knowledge
  • Sales Support and Up selling
  • Call Center/Help Desk Support
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Data Entry and Reporting

Skills

Computer Applications: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides), and various other software applications.
Language Proficiency: Fluent in Tigrigna, English, Amharic, and strong written and verbal communication skills in each language
English
Full Professional

Certification

  • First aid
  • CPR
  • Project management
  • Medical terminologies
  • Dental Assistant

Timeline

WAITRESS

CAFÉ JUVENTUS
08.2024 - 01.2025

CASHIER / ACCOUNTANT

CLEANING HUB
04.2022 - 04.2024

TRANSLATOR

DE TAAL TOEKEL DUTCH SCHOOL (EMBASSY OF HOLLAND)
04.2022 - 04.2024

RECEPTIONIST

ADVANCED COMPUTER CENTER
03.2017 - 01.2018

ENGLISH TEACHER

DEKI TESHIM JUNIOR SCHOOL
01.2014 - 01.2017

Accounting

SMAP

English language teaching

ERITREAN INSTITUTE OF TECHNOLOGY

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Finan Araya