ELSIE SOULIER

• Plan and prepare nutritious meals and snacks to meet, low sodium and high protein diet for dialysis client.
• Ongoing rapport with client and family to facilitate smooth, quality care.
• Companionship, escorted client on recreational activities and appointments
• Picked up client prescription on a weekly basis
• Encouraged client to be independant with her activities of daily living

• Completed training on policies and procedures, health and safety and environmental responsibilities.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support and assisted with product promotion and service transactions.
• Developed strong customer relationships to encourage repeat business.
• Set up and activated customer accounts.
• Relieved gift shop staff on their breaks

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Engaged with guests on room requirements and amenities to promote satisfaction
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies for each room
• Followed direction from lead housekeeping when there is a request from guest to maintain good working relationship
• Cleaning tasks for rooms included changing linen for the next guest, vacuuming and cleaning bathrooms putting extra attention to surfaces to maintain sanitation

• Set up banquet tables and chairs based on event requirements on the guest list
• Carried out professional service, retaining polite and friendly approach at all times.
• Arranged linens and table settings according to seating plan and event theme.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
• Served meals to customers according to established guidelines.
• Answered guest questions about event plans and food service choices.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Recruited to the company to set up and prepare store for the grand openin
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor
• Advised supervisor for escalated customer concerns, issues and requirements for immediate rectification.
• Maintained knowledge of current promotions, and advertised them via email or mail.

Employment readiness program helps adults improve employability skills

Extended Skills for Community Health Nurse

• Received Diploma in Nursing