Fils Mwana-May
Gatineau,QC
Summary
Versatile and results-driven professional with experience at MGM Estate, adept in advanced squeegee techniques and excelling in empathetic communication. Demonstrated ability to enhance company reputation and customer satisfaction through meticulous attention to detail and establishing strong relationships. Proven track record in improving efficiency and safety in diverse working conditions.
Overview
2
2
years of professional experience
Work History
Window Cleaner
MGM Estate
05.2024 - 09.2024
- Enhanced company reputation through meticulous attention to detail.
- Ensured timely project completion by working efficiently under various weather conditions without sacrificing quality or safety standards.
- Increased efficiency with proper use of squeegees, ladders, scaffolding, and other specialized equipment.
Call Agent
Elemental Data Collection
09.2023 - 05.2024
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
Warehouse Worker
Tilray
01.2023 - 08.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Door-to-Door Sales Representative
Weed Man Lawn Care
10.2022 - 01.2023
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
Education
Baccalaureate - International Development, Entrepreneurship And So
University of Ottawa
Ottawa, NoneSkills
- Chemical handling
- Payment collection
- Supplies management
- Advanced squeegee techniques
Languages
English
Professional Working
French
Native or Bilingual
Spanish
Limited Working
Timeline
Window Cleaner
MGM Estate
05.2024 - 09.2024
Call Agent
Elemental Data Collection
09.2023 - 05.2024
Warehouse Worker
Tilray
01.2023 - 08.2023
Door-to-Door Sales Representative
Weed Man Lawn Care
10.2022 - 01.2023
Baccalaureate - International Development, Entrepreneurship And So
University of Ottawa
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