Filomena Placido
Summary
Accomplished Senior Analyst at VIA Rail Canada Inc, adept in process improvement and analytical thinking. Spearheaded team productivity enhancements and system optimizations, mentoring staff for professional growth. Skilled in training, with a keen eye for detail, I significantly contributed to operational effectiveness and cross-functional collaboration, embodying adaptability and problem-solving prowess.
Overview
21
21
years of professional experience
Work History
Senior Analyst, Payroll and Shared Services
VIA Rail Canada Inc
05.2013 - Current
- Mentor junior analysts, fostering professional development while enhancing overall team performance
- Enhance team productivity by streamlining workflow processes and implementing time-saving strategies.
- Co-ordination of payroll processing for 3500 employees in 8 different provinces
- Analyze and resolve system issues
- Prepare payroll system for year-end processing and new taxation year
- Test payroll, HR and benefits system changes to ensure accuracy
- Validate benefit deduction interfaces
- Participate in group benefits re-enrollment activities
- Development guidelines and procedures
- Lead and / or participate in all payroll, HR and benefits related projects
- Support and train team members in payroll and HR activities
- Reconcile payroll accounts
- Prepare monthly / quarterly / yearly payroll reports for various internal and external partners
- Review and authorize payroll corrections
- Prepare year-end adjustments to taxable benefits
- Produce and amend year end tax slips, reconcile accounts and file summaries with government
- Analyze impact of fiscal and collective agreement changes and modify system accordingly
- Collaborate with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
Supervisor Shared Services
VIA Rail Canada Inc
01.2011 - 04.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented and managed restructuring of team
- Responsible for administration of DB pensions, staffing, benefits, vacations, absences
- Negotiated with union representatives regarding collective agreements and employee issues
- Approved all new monthly pensions
- Approved job security and maternity payments
- Worked with internal partners to ensure payroll processed accurately and in a timely manner
- Processed employee severance packages and guided employees in payment options
- Established company guidelines with regards to vacations and dress code
- Communicated information to employees regarding elections, vacation entitlements, statutory holidays
- Participated in lean projects with aim to improve efficiency
- Coordinated audit verifications
Team Leader, Group Retirement
Standard Life
06.2004 - 12.2010
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed relationship based customer service teams dealing with pension and retirement accounts with keen focus on increasing customer satisfaction and retention
- Managed workflow of up to 22 employees and aligned resources in order to meet service standards
- Compiled and analyzed data for statistical and sales purposes
- Conducted quarterly and annual performance reviews and addressed employee issues (absenteeism, performance, etc)
- Reconciled, analyzed and reviewed accounts to ensure accuracy and financial controls adhered to
- Participated in and lead new product projects
Education
Bachelor of Commerce - Finance
Concordia University
MontrealNational Payroll Institute
Montreal, QCSkills
- Training and mentoring
- Goal oriented
- Attention to detail
- Problem-solving
- Analytical thinking
- Adaptability and flexibility
- Process improvement
- Operations management
- Microsoft office
- DLGL VIP information system
Languages
English
French
Five Star Service Award
Awarded 5 star service award by internal partners for excellence in service and collaboration (VIA Rail - 2018)
Timeline
Senior Analyst, Payroll and Shared Services
VIA Rail Canada Inc
05.2013 - Current
Supervisor Shared Services
VIA Rail Canada Inc
01.2011 - 04.2013
Team Leader, Group Retirement
Standard Life
06.2004 - 12.2010
Bachelor of Commerce - Finance
Concordia University
National Payroll Institute
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