FİLİZ NAZLİER
Toronto,ON
Summary
Accomplished Customer Service Manager with a proven track record at Renault Group, enhancing customer satisfaction and loyalty. Expert in problem-solving and Microsoft Office, I led initiatives that significantly reduced complaints by fostering team collaboration and implementing innovative solutions. Skilled in managing sensitive information and financial records, demonstrating exceptional customer service and a keen focus on results.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Renault Group
03.2022 - 06.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Office Manager
Vodafone
10.2021 - 01.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Banking Assistant
FİNANS BANK
01.2014 - 08.2021
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
- Assisted customers with various online banking inquiries ensuring seamless user experience.
Education
Associate of Applied Science - Banking And Finance
GİRESUN UNİVERSTY
TURKEY06.2013
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Languages
Turkish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Manager
Renault Group
03.2022 - 06.2023
Office Manager
Vodafone
10.2021 - 01.2022
Banking Assistant
FİNANS BANK
01.2014 - 08.2021
Associate of Applied Science - Banking And Finance
GİRESUN UNİVERSTY
Similar Profiles
THIBAULT ALVYTHIBAULT ALVY
Alternant at Renault GroupAlternant at Renault Group
Nicolas HenryNicolas Henry
Country Manager at Renault GroupCountry Manager at Renault Group
Jean Pierre BIAUTJean Pierre BIAUT
Commercial Team Manager at Renault GroupCommercial Team Manager at Renault Group
Anmol FarishtaAnmol Farishta
Tutor at TutorTutor at Tutor
Jose Alfonso TaboadaJose Alfonso Taboada
Content Curator at Score Media & GamingContent Curator at Score Media & Gaming