Filiz guler
Toronto,ON
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Manager
Mc Donalds
Toronto, Ontario
08.2019 - 03.2024
- Lead and manage a team of 15+ employees to ensure smooth daily operations.
- Oversee food safety, inventory management, and staff training.
- Resolved customer complaints efficiently, improving customer satifaction by 15%
- Implemented workflow improvements,increasing operational efficiency by 20%
Restaurant Supervisor
Boston Pizza
Toronto, Ontario
06.2017 - 05.2019
- Managed daily operations, including employee scheduling and customer service oversight.
- Handled staff training, ensuring all employees adhered to high standards of service.
- Boosted overall sales by 15%through improved customer engagement and team performance.
- Maintained inventory and collaborated with suppliers to ensure timely deliveries.
Sales Associate
Turkcell
Istanbul , turkiye
05.2014 - 02.2017
- Greeted customers and provided exceptional customer service.
- Processed sales transactions and managed product inquiries, returns, and repairs.
- Assisted with merchandising and inventory management.
- Organized stockroom shelves according to size, color or style.
Education
Diploma -
George Brown College
Toronto, ON06-2024
Skills
- Leadership&Team Management
- Customer Service&Client Relations
- Sales Strategies &Performance
- Inventory Management
- Conflict Resolution&Problem Solving
- Bilingual:English,Turkish
Certification
- Food Safety Certification
- First Aid and CPR Certification
- Security Guard Cerification
Timeline
Shift Manager
Mc Donalds
08.2019 - 03.2024
Restaurant Supervisor
Boston Pizza
06.2017 - 05.2019
Sales Associate
Turkcell
05.2014 - 02.2017
Diploma -
George Brown College
Similar Profiles
Hayley ClewsHayley Clews
Crew Coach at Mc DonaldsCrew Coach at Mc Donalds
Chax BrysonChax Bryson
Crew member at mc donaldsCrew member at mc donalds
Ericho HizonEricho Hizon
Kitchen Hand at Mc DonaldsKitchen Hand at Mc Donalds
Vitor Azevedo Batista De JesusVitor Azevedo Batista De Jesus
Administrative Assistant at Mc DonaldsAdministrative Assistant at Mc Donalds
Tamara MustafaTamara Mustafa
Care Coordinator (Care Access Representative) at CBI Home HealthCare Coordinator (Care Access Representative) at CBI Home Health