Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Filippa Hyvarinen

North Vancouver,BC

Summary

Well-organized and dependable team player. Dedicated to creating personalized customer experiences and contributing to safe, welcoming work and service environment. Fast learner and adapter to new circumstances and challenges. Works well under pressure and in fast-paced settings.

Overview

7
7
years of professional experience

Work History

Team Lead

Lift Breakfast Bakery Ltd.
02.2021 - 10.2023


  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals to support their learning.
  • Barista trained staff members


Cafe Worker

Cafe Ami
11.2019 - 01.2021


  • Prepared espresso based drinks, tea and other non-alcoholic drinks according to company standards.
  • Operated cash register
  • Maintained clean and attractive product displays
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.

Barista

Soderberg Cafe & Bakery
02.2018 - 10.2019
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, and teas.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations
  • Kept the shifts running smoothly while maintaining a relaxed but efficient atmosphere.
  • Counted cash drawer at end of shift and prepared bank deposits.
  • Managed weekly orders.

Server

Mecca Bah
01.2017 - 01.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders and manage bills.
  • Cultivated warm relationships with customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Bachelor of Arts - Early Childhood Education

Capilano University
North Vancouver, BC
12.2024

Bachelor of Arts - Social Services

Turku University of Applied Sciences
Turku, Finland
06.2014

Skills

  • Barista skills
  • Staff Education and Training
  • Conflict Resolution
  • Teamwork and Collaboration
  • Problem-Solving

Languages

English
Finnish
Swedish

Timeline

Team Lead

Lift Breakfast Bakery Ltd.
02.2021 - 10.2023

Cafe Worker

Cafe Ami
11.2019 - 01.2021

Barista

Soderberg Cafe & Bakery
02.2018 - 10.2019

Server

Mecca Bah
01.2017 - 01.2018

Bachelor of Arts - Early Childhood Education

Capilano University

Bachelor of Arts - Social Services

Turku University of Applied Sciences

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Filippa Hyvarinen