Fikre Bedane
Edmonton,Alberta
Summary
Hardworking Custodian equipped with expert knowledge of cleaning equipment, products, and techniques. Focuses on completing tasks quickly and with high quality standards in mind. Maintains sanitation levels in and around company facilities as set forth by company standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Janitor
Cloud cafe
Edmonton, Alberta
01.2021 - 01.2025
- Perform minor repairs on doors, locks and other related fixtures as needed.
- Attend training sessions regularly to keep updated on new safety protocols.
- Follow established safety procedures while operating machinery and using chemicals.
- Ensured compliance with health and safety regulations.
- Sweep, mop and vacuum floors of all areas.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Ensure compliance with health regulations regarding the use of hazardous materials.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Keep a log book of daily tasks completed for record keeping purposes.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Respond promptly to maintenance requests for repairs or replacements of fixtures or fittings.
- Empty wastebaskets and trash containers.
- Assist with special projects including painting walls or moving furniture as required.
- Move furniture, equipment, boxes or other items as requested by supervisors or clients.
Customer Service Representative
Awash Bank
Addis Ababa, Addis Ababa
08.2017 - 01.2021
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Arts - Economics
Addis Ababa University
Addis Ababa07-2017
Skills
- Recycling support
- Customer service-focused
- Grounds upkeep
- Floor waxing
- Entryway management
- Floor maintenance
- Skilled housekeeper
- Excellent communication skills
- Basic repairs
- Equipment maintenance
Certification
- Class 4 driving license
Languages
English
Full Professional
Timeline
Janitor
Cloud cafe
01.2021 - 01.2025
Customer Service Representative
Awash Bank
08.2017 - 01.2021
Bachelor of Arts - Economics
Addis Ababa University