Figen Dolgun
San Francisco
Summary
Experienced Content Moderation Professional adept at ensuring the integrity and safety of digital platforms through vigilant monitoring and evaluation of user-generated content. Skilled in utilizing both automated tools and manual review processes to enforce community guidelines, terms of service, and legal requirements. Proficient in identifying and addressing various content issues, including spam, hate speech, graphic violence, nudity, and copyright infringement. Capable of making informed decisions in nuanced and complex cases while upholding principles of free expression and fostering a positive user experience. Collaborative team player with strong communication skills, dedicated to maintaining the reputation and integrity of online platforms.
Overview
9
9
years of professional experience
Work History
Content and Quality Analyst
Vaco ( Google) (Youtube)
01.2023 - 01.2024
- Acquired in-depth knowledge of content areas to provide effective edits.
- Suggested improvements to content to enhance quality and accuracy.
- Generated and maintained style guides to encourage consistent quality of content.
- Cultivated insights through past and current projects to activate trend insights.
- Monitored website analytics to identify areas of improvement and implement data-driven adjustments to content strategy.
Content Moderator
Tech Firefly ( Google)
11.2021 - 01.2023
- Conducted regular content audits to identify gaps and redundancies of content.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Streamlined moderation processes by implementing effective content filtering tools and techniques.
Customer Service Agent
Collieball ICC.
03.2021 - 10.2021
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Maintained clean and organized work environment to maintain customer safety.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Teaching Assistant
AIESEC Organization
05.2018 - 01.2019
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Completed daily reports on attendance and disciplinary performance.
Customer Sales Representative
LC Waikiki
04.2016 - 07.2018
- Customer Care and Sales Representative
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Voluntary Worker
Erasmus Student Network
01.2017 - 03.2017
- Working with cross-cultural team to increase environmental awareness of local people
- Connected with people needing help and coordinated referrals for available services.
- Recruited new volunteers to fill Staff need and meet organizational targets.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
Sales Representative
Koton
08.2014 - 09.2015
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
Education
Associate of Arts - Visual Design And Production
City College of San Francisco
San Francisco, CABBA - International And Intercultural Communication
Yalova University
Turkey 07.2018
Associate of Science - Social Work
Ataturk Universitesi
Turkey09.2017
Skills
- Quality Specialist and Moderation
- Trust and safety specialist
- Model Safety
- Turkish-English Translation
- Detail-Oriented Execution
- Legal and Ethical Awareness
- Cultural Sensitivity
- Attention to Detail
- Computer Skills
MS Office
Excel
Google Analytics
Adobe Programs
Timeline
Content and Quality Analyst
Vaco ( Google) (Youtube)
01.2023 - 01.2024
Content Moderator
Tech Firefly ( Google)
11.2021 - 01.2023
Customer Service Agent
Collieball ICC.
03.2021 - 10.2021
Teaching Assistant
AIESEC Organization
05.2018 - 01.2019
Voluntary Worker
Erasmus Student Network
01.2017 - 03.2017
Customer Sales Representative
LC Waikiki
04.2016 - 07.2018
Sales Representative
Koton
08.2014 - 09.2015
Associate of Arts - Visual Design And Production
City College of San Francisco
BBA - International And Intercultural Communication
Yalova University
Associate of Science - Social Work
Ataturk Universitesi
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