Fidha Koduvayikkal
Toronto,ON
Summary
Motivated and detail-oriented professional with proven experience in customer service, IT support, event coordination, and student leadership. Skilled at working in fast-paced environments, handling diverse responsibilities, and ensuring client satisfaction.
Overview
8
8
years of professional experience
Work History
Student Life Representative
Conestoga Students Inc. (CSI), Conestoga College, Canada
Milton, ON
04.2025 - 08.2025
- Assisted students in navigating academic resources and campus services.
- Tracked inquiries and collaborated with coordinators to improve services and prepare reports.
- Served as a frontline ambassador for CSI services, assisting students with inquiries, providing information on funding, events, and support services.
- Provided guidance on student policies and procedures for diverse inquiries.
- Managed Service Hub operations: opening/closing, reporting, inventory, and student engagement.
- Organized workshops and events to promote student engagement and involvement.
- Supported on- and off-campus events including set-up, tear-down, food service, prize distribution, and stage assistance.
- Executed weekly promotional and awareness campaigns to promote CSI services and events.
- Collaborated with campus partners to enhance student life initiatives effectively.
- Facilitated orientation sessions for new students to foster community connections.
- Supported the planning and execution of cultural and recreational activities on campus.
- Engaged with students through one-on-one consultations to address concerns promptly.
- Responded promptly to inquiries from prospective students regarding campus resources or policies.
- Counseled students on personal, academic, and career issues.
Seasonal Associate
Walmart
Burlington, Ontario
04.2025 - 08.2025
- Delivered customer service support by assisting shoppers, resolving inquiries, and ensuring a positive shopping experience.
- Handled cash transactions, returns, and exchanges with accuracy.
- Supported inventory management, restocking, and maintaining product displays.
- Worked collaboratively with team members to achieve daily sales and service goals.
- Ensured compliance with store safety, cleanliness, and operational standards.
IT Support Engineer
One centimeter
Calicut, India
03.2022 - 12.2023
- Assisted employees with IT-related issues, delivering quick resolutions and high satisfaction.
- Responded to help desk tickets promptly to resolve user inquiries efficiently.
- Monitored system performance and reported issues to senior IT staff promptly.
Student Leadership & Club Roles
Shree Devi Institute of Technology
, India
08.2017 - 08.2021
- Student Secretary – Cult-Mosaic (Cultural Exchange Club): Organized intercultural events/workshops, promoted diversity, managed records.
- Member – Mantra (Marketing Club): Assisted in marketing campaigns, student engagement strategies, and promotions.
- Event Coordinator – Surabhi (Intra-College Fest): Planned and executed fest with 500+ participants, managing logistics, volunteers, and resources.
- Conducted student activities, games, and competitions; served as Assistant School Head and Class Leader, developing leadership and mentoring skills.
Education
Post Graduate Certificate - Supply Chain Management-Global
Conestoga College Institute of Technology And Advanced Learning
Milton, ON08-2025
Post Graduate Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Milton, ON12-2024
Bachelor of Engineering Technology - Computer Science
Shree Devi Institute of Technology
Karnataka,India01-2022
Skills
- Customer Service Excellence: Strong communication, problem-solving, and interpersonal skills
- Event Coordination: Experience planning and executing large-scale student and cultural events
- Technical Support: Proficient in troubleshooting, system maintenance, and IT infrastructure support
- Teamwork & Leadership: Demonstrated leadership in clubs, student roles, and workplace settings
- Languages: Proficient in 8 languages, adaptable to diverse environments
- Technical Tools: Microsoft Office Suite, Google Workspace, Salesforce, Project Management Tools
References
References available upon request.
Timeline
Student Life Representative
Conestoga Students Inc. (CSI), Conestoga College, Canada
04.2025 - 08.2025
Seasonal Associate
Walmart
04.2025 - 08.2025
IT Support Engineer
One centimeter
03.2022 - 12.2023
Student Leadership & Club Roles
Shree Devi Institute of Technology
08.2017 - 08.2021
Post Graduate Certificate - Supply Chain Management-Global
Conestoga College Institute of Technology And Advanced Learning
Post Graduate Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Engineering Technology - Computer Science
Shree Devi Institute of Technology
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