Fidha Kadie Koyil
Cambridge,Canada
Summary
Detail-oriented and customer-focused professional with a strong IT background and hands-on experience in technical support and troubleshooting. Adept at resolving technical issues, providing exceptional customer service, and managing multiple tasks efficiently. Seeking a Technical Support Representative position at Concentrix to leverage my strong problem-solving abilities and commitment to enhancing customer experiences within a forward-thinking, inclusive organization.
Overview
5
5
years of professional experience
Work History
E-commerce Associate
Carters Distribution Centre
Cambridge, Canada
08.2023 - Current
- Coordinated shipping logistics for online orders.
- Developed new e-commerce strategies to optimize sales performance.
- Managed social media accounts to create a positive presence for the company.
- Implemented marketing campaigns across multiple digital platforms.
- Analyzed customer data to identify trends and opportunities for growth.
- Troubleshooted any operational or technical issues that arose during online transactions.
- Optimized SEO practices for search engine rankings.
- Provided technical support for customers with e-commerce related issues.
Customer Service Representative
AL hind Tours and Travels
India
06.2020 - 12.2021
- Assisted clients with flight bookings, travel packages, and visa processes, ensuring customer satisfaction.
- Resolved customer inquiries and issues through inbound/outbound calls, delivering prompt and accurate solutions.
- Managed payment processing and maintained detailed customer records for seamless travel transactions.
Education
Postgraduate Diploma - Web Development
Conestoga College
Ontario08.2024
Bachelor of Computer Application -
Pondicherry University
India05.2014
Skills
- Active listening
- Issue resolution
- MS Office proficiency
- Technical troubleshooting
- Analytical thinking
- Customer service
- Effective communication
- Problem solving
- Team collaboration
- Relationship management
- Adaptability
- Leadership
- Organization and time management
Volunteer Experience
General Warehouse Associate, Food Bank of Waterloo Region, Ontario, 05/23
Community Outreach Volunteer, City Of Cambridge, Ontario, 10/24
Projects Accomplishments
- MERN Stack Project, 07/24, React, Node.js, Express, MongoDB, Stripe
- Android Studio Project, 12/23, Developed a fully functional e-commerce app with product listings, detailed product views, a shopping cart.
- Web Application using PHP, 12/23, Developed web-based software for doctor’s office management to generate reports and perform calculations to support business operations.
- Responsive Websites, Designed and developed several responsive websites using HTML, CSS, and JavaScript. Implemented UI/UX designs using Adobe tools as part of my assignments.
Accomplishments
- Selected for Action Team Member 2025 (Carters)
- Selected for the Emerging Leadership Program 2025 (Carters)
Timeline
E-commerce Associate
Carters Distribution Centre
08.2023 - Current
Customer Service Representative
AL hind Tours and Travels
06.2020 - 12.2021
Postgraduate Diploma - Web Development
Conestoga College
Bachelor of Computer Application -
Pondicherry University
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