Fidencio Cordero
Huntington Park
Summary
Versatile customer service professional looking to take on increasing responsibility. Thrive in fast-paced environments and maintain calm in challenging situations. Five years of experience and ready to move into a more professional position. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude.
Overview
9
9
years of professional experience
Work History
Independent Contractor
Uber And Lyft
01.2023 - Current
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Managed multiple projects simultaneously, prioritizing tasks and meeting deadlines consistently.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Took initiative in seeking feedback from clients after project completion to ensure satisfaction and gather insights for future engagements.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
Department Manager
McDonald's Corporation
02.2015 - 06.2021
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Operated the drive-through window and sales register quickly and efficiently.
- Greeted customers and provided excellent customer service.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
- Prepped items for later use to save staff time during busy hours.
- Strictly followed all cash, security, inventory and labor policies and procedures.
Packager
Target Corporation
10.2018 - 12.2018
- Inserted paperwork, tagged boxes and scanned barcodes.
- Prepared packages for shipment using manual tools, semi-automatic equipment and automatic machinery.
- Maintained a neat, clean and safe workspace.
- Lifted up to 60pounds, bent, reached and stood for long hours with ease.
- Worked quickly and accurately to achieve production targets.
- Selected products from specific locations based upon customer orders.
- Accurately read, understood, and carried out written instructions.
- Manually carried roofing materials up ladders.
- Maintained positive relationships with all customers.
- Resolved customer issues in a timely manner while complying with company standards.
- Communicated successfully with customers and staff via phone, fax, email and in-person.
- Answered phone calls from customers and assisted with resolving their issues.
- Tracked orders and shipments while assisting with other customer service needs.
- Worked with the management team to implement the proper division of responsibilities.
Barista
Starbucks W Prairie
06.2018 - 07.2018
- Followed checklists for shift start and end to help with smooth transitions.
- Negotiated product prices, availability, distribution and delivery deadlines.
- Sorted, soaked and washed flatware.
- Used signage and verbal communication to encourage recycling and composting.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Barista
Starbucks West Cetury Boulevard
01.2018 - 03.2018
- Memorized recipes several specialty coffee beverages and seasonal offerings.
- Prioritized drink requests while managing interruptions.
- Cleaned counters, machines, utensils and seating areas daily.
- Complied with standards for merchandising, stocking and storing product.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Certified Shift Manager
McDonald's W Martin Luther King Jr Blvd
04.2016 - 05.2016
- Consistently provided friendly guest service and heartfelt hospitality.
- Greeted customers and provided excellent customer service.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Prepared all food orders within a 2-3 minute time frame.
Education
Associate of Arts - Business Management
Los Angeles Southwest College
Los Angeles, CA2016
Skills
- Quick learner
- Organized multi-tasker
- Friendly and helpful
- Late-night shift availability
- Report writing
- Risk management processes and analysis
- Team leadership
- Fluent in [Spanish and English]
- Fast and efficient service worker
- Skilled upseller
- Adaptability
- Up-selling capability
Timeline
Independent Contractor
Uber And Lyft
01.2023 - Current
Packager
Target Corporation
10.2018 - 12.2018
Barista
Starbucks W Prairie
06.2018 - 07.2018
Barista
Starbucks West Cetury Boulevard
01.2018 - 03.2018
Certified Shift Manager
McDonald's W Martin Luther King Jr Blvd
04.2016 - 05.2016
Department Manager
McDonald's Corporation
02.2015 - 06.2021
Associate of Arts - Business Management
Los Angeles Southwest College
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