FIDENCE MUNYAMAHORO
MONTREAL,QC
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Tforcelogistics
08.2022 - Current
- Compiled training materials for new employees (Drivers) and tracked skill development.
- Analyzed department metrics and performance and reported findings to management.
- Tracked company equipment, tools and evaluate the driver's performance.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Kept high average of performance evaluations.
Supervisor
CleanMark Goup Inc.
01.2019 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Data Analyst
LAVAUDOISE INSURANCE
08.2017 - 11.2018
- Produced monthly reports using advanced Excel spreadsheet functions (VBA).
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Participated in requirements meetings to understand business needs.
- Used statistical methods to analyze data and generate useful business reports.
- Tested data prediction algorithms based on historical data.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Shop assistant
Magasin CARITAS
09.2015 - 08.2017
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Assistant Lecturer
Mount Kenya University / Kigali Campus
09.2014 - 08.2015
- Teaching Mathematics and Statistics in faculty of Education
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Statistician
National Institutes Of Statistics Of Rwanda
02.2015 - 05.2015
- Collection of data, data entry matrix and data analysis in 2014-2015 Rwanda user satisfaction survey
- Prepared statistical analysis plans and provided statistical interpretation for graphs, tables and charts.
- Developed software applications for statistical modeling and graphic analysis to understand data and drive accurate insight.
Secondary Mathematics Teacher
Saint Philippe Neri Secondary School
09.2010 - 07.2012
- Teaching Mathematics and Statistics in senior 5&6 in Gisagara high school
- Participated in parent teacher conference to discuss developments of students and increase support.
Education
Master of Science - Mathematics
University of Concordia
Montreal, QC08.2023
Master of science - Actuarial Science
University of Lausanne
Lausanne /Switzerland06.2018
Master of Science - with computer applications
Annamalai University
TamilNadu /India07.2014
M.D. - Actuarial Statistics
ANNAMALAI University
TamilNadu /India05.2014
Bachelor of Science - Applied mathematics
National University of Rwanda
Butare /Rwanda07.2012
Skills
- Training about Advanced Statistical Analysis Software(ASAS) including: EXCEL,SAS,EVIEWS and SPSS in Mount Kenya University
- Computer skills: VBA, R, Python,
- Competent with most Microsoft Office program
- Publication 1 COPULA-BASED DEPENDENCE MEASURES FOR UNDER-FIVE MORTALITY
- Complex Problem-Solving
- Supervising Technicians
- Mathematical Calculation and Reasoning
Certification
- Certified Administrative Professional: Post Graduate Diploma in Statistical Software Based Analysis
Timeline
Operations Supervisor
Tforcelogistics
08.2022 - Current
Supervisor
CleanMark Goup Inc.
01.2019 - 08.2022
Data Analyst
LAVAUDOISE INSURANCE
08.2017 - 11.2018
Shop assistant
Magasin CARITAS
09.2015 - 08.2017
Statistician
National Institutes Of Statistics Of Rwanda
02.2015 - 05.2015
Assistant Lecturer
Mount Kenya University / Kigali Campus
09.2014 - 08.2015
Secondary Mathematics Teacher
Saint Philippe Neri Secondary School
09.2010 - 07.2012
Master of Science - Mathematics
University of Concordia
Master of science - Actuarial Science
University of Lausanne
Master of Science - with computer applications
Annamalai University
M.D. - Actuarial Statistics
ANNAMALAI University
Bachelor of Science - Applied mathematics
National University of Rwanda
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