FIDELIS CHICK
Edmonton,AB
Summary
Results-driven and bilingual IT professional with over 6 years of experience in leading and coaching cross-functional Agile teams to deliver high-quality, customer-centric products. Adept at removing impediments, facilitating Agile ceremonies, and ensuring continuous improvement. Skilled in product management, sprint planning, risk management, stakeholder communication, and fostering a culture of collaboration and transparency. Proven track record of enhancing team productivity and delivering projects on time and within scope.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Agile Delivery Lead & Scrum Master
Tyk technology
11.2021 - 07.2024
- Spearheaded the development and execution of project plans, leveraging agile methodologies to enhance delivery speeds and boost team productivity by 25%
- Led design and delivery teams from inception through release, support, and continuous improvement, ensuring high-quality product outcomes and customer satisfaction
- Orchestrated comprehensive engagement and change management strategies, guiding stakeholders from awareness to advocacy, resulting in a 40% increase in change adoption rates
- Conducted thorough evaluations of organizational change readiness, proactively identified resistance, and devised effective mitigation plans, reducing change resistance by 30%
- Mentored Agile teams to improve productivity and deployment speed by 30%, fostering a culture of continuous improvement and agile best practices
- Provided strategic leadership and coaching to multi-disciplinary teams, enhancing agility, flexibility, and responsiveness, which resulted in a 20% increase in project delivery efficiency
- Facilitated impactful change management learning sessions for leadership, driving a 35% improvement in change management capabilities
- Coached sponsors, leaders, and change teams in human-centric design, Agile, Lean methodologies, and innovative ways of working, achieving significant business outcomes
- Created forums to discuss vision, goals, and Product Backlog items, boosting stakeholder engagement and alignment by 25%
- Acted as the primary communication link, delivering bi-weekly updates to stakeholders, which improved project transparency and stakeholder satisfaction by 20%
- Identified and empowered change agents within the stakeholder community, enhancing employee experience and understanding, resulting in a 15% increase in change initiative success rates
- Applied advanced techniques for workflow visualization and management, such as Kanban and Scrum Boards, optimizing team efficiency and task management
- Enhanced acceptance criteria standards, increasing sprint efficiency and reducing defects by 15%
- Implemented definitions of ready/done, BDD, and Gherkin to ensure clear, measurable, and binary criteria, including non-functional aspects, improving overall project quality
- Leveraged Agile metrics for precise tracking and reporting, enhancing project transparency and enabling data-driven decision-making, which led to a 30% increase in project success rates
- Efficiently facilitated agile ceremonies, including iteration planning, iteration review, retrospectives, and daily standups, driving consistent team performance and goal achievement
- Successfully managed and engaged teams in a collaborative setting on high-pressure, fast-paced projects, delivering results on time and within scope
- Conducted impact assessments for stakeholders affected by change, regularly reviewing and mitigating potential change fatigue, maintaining high stakeholder morale
- Implemented CI/CD pipelines, reducing deployment errors by 25% and enhancing performance metrics, including response times and error rates.
Scrum Master
Desjardins Group
10.2020 - 01.2022
- Facilitated daily stand-ups, sprint planning, reviews, and retrospectives, driving efficient team operations and ensuring strict adherence to Agile methodologies, resulting in an increase in on-time deliverables
- Proactively removed blockers, significantly improving team productivity and ensuring seamless sprint execution, contributing to a boost in overall team performance
- Mentored and coached team members on Agile practices, enhancing their understanding and implementation of Scrum methodologies, which led to an improvement in team collaboration and process adoption
- Acted as a key liaison between the team and stakeholders, ensuring alignment with project goals and satisfaction with outcomes, leading to a 30% increase in stakeholder engagement and project approval ratings
- Managed and optimized Agile tools like JIRA and Confluence for effective tracking and backlog management, reducing issue resolution time by 40% and enhancing project transparency
- Cultivated a collaborative and inclusive team environment, improving communication and fostering a culture of collective responsibility, which resulted in a 35% increase in team morale and cohesion
- Monitored and reported on team progress, adapting Agile processes to maximize efficiency, leading to a 20% improvement in team velocity and project throughput
- Led continuous improvement initiatives, identifying and implementing process enhancements, which boosted productivity by 30% and reduced sprint cycle times by 15%.
Scrum Master
Levio Consulting
04.2019 - 11.2020
- Facilitated Scrum meetings, enabling teams to adopt Agile methodologies and overcome obstacles efficiently
- Supported clients in adopting Agile Scrum practices, ensuring the successful implementation and well-being of the process
- Coached teams in understanding and implementing best practices using tools such as Jira and Confluence
- Collaborated with stakeholders to define project scope, plan tasks, manage timelines, and assess costs
- Provided continuous support and training to teams, elevating their maturity levels within Agile environments
- Applied Scrum methodology to manage project activities and ensure alignment with Agile principles
- Hosted and conducted all Scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives
- Managed and tracked story progress using Jira Scrum boards, ensuring transparency and accountability
- Monitored project progress, identified issues, and communicated deadlines to relevant stakeholders
- Worked with product owners to prioritize tasks and ensure alignment with customer requirements
- Participated in writing, estimating, and framing user stories to define and guide the work
- Created and maintained Kanban boards to visualize workflow and improve process efficiency
- Developed project plans in sprint cycles, ensuring timely and effective delivery
- Monitored and reported project progress using Burndown charts and velocity metrics to maintain project health.
Business Analyst
Mobile Telecommunications Network - MTN
07.2012 - 10.2014
- Worked on research, design, development, and integration of technology architectures and plans to align with business strategy, goals, and objectives
- Worked on the project to integrate AWS and Salesforce for our Organization’s applications to leverage AWS Cloud capabilities in storage, scalability, availability, and fault
- Worked with senior managers and other IT professionals to develop IT frameworks that support business applications
- Monitor and maintain compliance with Enterprise Architecture, Technology Standards, and Disaster Recovery/Business Continuity planning
- Worked with Quality Assurance team for testing and Business users for User Accepting Testing Worked on Agile development methodology
- Lead efforts to effectively communicate and collaborate with external and internal teams to analyze information needs and functional requirements to deliver artifacts as needed
- Prioritizing development backlog, planning releases, planning sprints, and driving requirements/user stories
- Solely responsible for eliciting requirements using interviews, documents analysis, requirements workshops and Joint Application Development (JAD) Sessions, business process descriptions, and workflow analysis.
Education
Post Graduate Certificate - Project Management
Humber College
Toronto, ON04.2016
Bachelor of Technology - Finance
University of Buea
Buea04.2014
Skills
- Workflow Analysis
- Resource Allocation
- Sprint Planning
- Technical understanding
- Project Management
- Stakeholder Management
- Software Development Lifecycle
- Data Analysis
- Agile Metrics Tracking
Websites
Certification
- Project Management Professional (PMP) – Ongoing
- Professional Scrum Master I (PSM I) - Scrum.org
- Certified SAFe 5 Scrum Master
- Scrum Master Accredited Certification (SMAC)
- Generative AI Overview for Project Managers - PMI
Toolsandtechnicalcapabilities
- Jira
- Confluence
- MS Azure DevOps
- Git
- Jenkins
- Cucumber
- Product board
- Figma
- MS Project
- AWS Organizations
- AWS IAM
- AWS system manager
- Understanding of API and web service
Languages
French
Full Professional
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Agile Delivery Lead & Scrum Master
Tyk technology
11.2021 - 07.2024
Scrum Master
Desjardins Group
10.2020 - 01.2022
Scrum Master
Levio Consulting
04.2019 - 11.2020
Business Analyst
Mobile Telecommunications Network - MTN
07.2012 - 10.2014
Post Graduate Certificate - Project Management
Humber College
Bachelor of Technology - Finance
University of Buea
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