Dedicated customer service representative with years of experience in telephone customer service. Motivated to maintain customer's satisfaction and contribute to the Company's success. Proven ability to establish rapport with clients and exceed sales quotes. Reliable and driven with strong time management and prioritization abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take an added responsibilities to meet team goals.
Hi, I’m
Fidelia Omoh David Oludare
Maple Ridge,Nigerian
Summary
Overview
15
years of professional experience
1
Certification
Work History
Fiddys Fresh Pork
Farming/Food Processing
05.2020 - 10.2023
Job overview
- Maintained a high level of cleanliness in the reprocessing department for optimal infection control measures.
- Demonstrated adaptability by effectively managing workload fluctuations due to changing demands or emergencies in the healthcare setting.
- Promoted a culture of safety within the workplace by actively participating in safety meetings, trainings, and audits related to medical device reprocessing.
- Ensured compliance with regulatory standards through meticulous record-keeping and documentation of reprocessing activities.
Private Voluntary
Private Care- Housekeeper/Personal Home Care Aide
04.2020 - 10.2023
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Nigerian Union of Agriculture and Allied Employees
Principal State Secretary II
03.2018 - 10.2023
Job overview
- Unionization of workers in Agricultural sector
- Collection of check off dues
- Organization of training and work shop for members
- Negotiations of workers condition of service and safety in the workplace.
68, Nary Military Hospital, Yaba.
Health Care Assistant Internship (Elderly)
07.2022 - 01.2023
Job overview
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
CUSTODIAN INVESTMENT
Customer Care Specialist
01.2013 - 03.2018
Job overview
- Handle customer inquiries, complaints billing and payment extension / service requests, calm angry callers, Repair trust, locate resources for problem resolution and design best option solution
- Interface daily with internal partners in accounting, field services, new business, operation and consumers affairs division
- Receive an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas
- Helped Company attain the highest customer service ratings
- Commended for initiative, persuasiveness intense customer focus and dependability in performance evaluations.
DIGITAL COLOURS NIGERIA LIMITED
Front Desk
01.2009 - 01.2013
Job overview
- Excel at handling variety of customer service, administrative tasks and resolving customer issues with expediency
- Demonstrated proficiencies in telephone and front desk reception within a high volume environment
- Calmed upset/ angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts
- Led clean up of Company database and files
- Restored organization to personal, financial and operational records and accelerated data input, processing and retrieval times
- Organized complex travel arrangement while reducing travelling expenses to a reasonable percentage by coordinating lower cost travel routes
- Develop reports and document, transcribe meeting notes, take dictation and ensuring 100% accuracy
- Remained courteous and calm even during moments of customer dissatisfaction.
Education
Laser Learning LimitedNigeria/Online
Healthcare Cerificate from Skills For Care And Health
06.2022
University Overview
Lagos State UniversityOjo, Lagos
B.sc in Economics from Economics
11.2011
University Overview
Lagos State UniversityOjo, Lagos
Diploma in Law from Law And Justice
11.2005
University Overview
Alapako- Oni Community High SchoolAbeokuta, Lagos
Senior Secondary School Certificate Exam from High School
07.2000
University Overview
Local Government School 3Nigeria
First School Leaving Certificate from Elementary Education
07.1992
University Overview
Skills
- Excellent communication skills
- Working as an individual and also as a team member
- Microsoft office Suite
- Claims questions
- Policy/account Changes
- Empathy
- Relational Skills Problem solving
- Energetic work attitude
- Integrity
Languages
English
Full Professional
Personal Information
Personal Information
- Date of Birth: 09/01/79
- Gender: Female
- Nationality: Canadian Immigrant
Hobbies and Interests
Hobbies and Interests
- Reading
- Singing
- Travelling
- Creative Entrepreneurship
- Swimming
- Listening to Music
Certification
Recognition of Learning Certificate
Canadian Remote Access For Dementia Learning Experience - 12/2023
Canadian Institute For Senior Care
Canestoga College - 01/2024
Canadian Red Cross
Life preserve First Aid Training Inc - 01/2024
Standard First Aid/CPR/AED Level C
(BL): Health Care Aide
Timeline
Health Care Assistant Internship (Elderly)
68, Nary Military Hospital, Yaba.
07.2022 - 01.2023
Farming/Food Processing
Fiddys Fresh Pork
05.2020 - 10.2023
Private Care- Housekeeper/Personal Home Care Aide
Private Voluntary
04.2020 - 10.2023
Principal State Secretary II
Nigerian Union of Agriculture and Allied Employees
03.2018 - 10.2023
Customer Care Specialist
CUSTODIAN INVESTMENT
01.2013 - 03.2018
Front Desk
DIGITAL COLOURS NIGERIA LIMITED
01.2009 - 01.2013
Laser Learning Limited
Healthcare Cerificate from Skills For Care And Health
Lagos State University
B.sc in Economics from Economics
Lagos State University
Diploma in Law from Law And Justice
Alapako- Oni Community High School
Senior Secondary School Certificate Exam from High School
Local Government School 3
First School Leaving Certificate from Elementary Education
Recognition of Learning Certificate
Canadian Remote Access For Dementia Learning Experience - 12/2023
Canadian Institute For Senior Care
Canestoga College - 01/2024
Canadian Red Cross
Life preserve First Aid Training Inc - 01/2024
Standard First Aid/CPR/AED Level C
(BL): Health Care Aide
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