Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

FIDEL ORTIZ

Lynwood

Summary

Highly experienced and successful branch management professional with a proven track record of increasing sales, customer satisfaction, and customer loyalty. Experienced in developing and leading highly effective teams, as well as creating and executing strategic plans. Committed to delivering exceptional customer service and achieving corporate objectives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Branch Manager

White Cap Construction Supply Inc.
03.2024 - Current
  • Led branch operations, ensuring compliance with policies and procedures.
  • Developed strategic plans to enhance customer satisfaction and retention.
  • Managed team performance, providing coaching and mentoring to drive productivity.
  • Implemented process improvements, increasing operational efficiency across departments.
  • Analyzed sales data to identify trends and inform inventory management decisions.
  • Oversaw financial management, including budgeting, forecasting, and expense control.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.

Assistant Branch Manager

WHITE CAP CONSTRUCTION SUPPLY
09.2022 - 03.2024
  • Managed direct reports to maximize productivity, efficiency, and potential.
  • Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter.
  • Reviewed reports of securities transactions or price lists to analyze market conditions.
  • Recruited staff members and oversaw training programs.
  • Managed organizational and documentation compliance procedures within branch.
  • Directed daily branch operations, leading the team to exceed monthly sales goals.
  • Reviewed employee job performance and contribution during performance appraisal.

Warehouse Manager

WHITE CAP
09.2016 - 10.2022
  • Supervised, scheduled, and trained staff to drive safe and efficient operation of warehouse and delivery functions.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Directed daily activities and workload for warehouse team to achieve output goal requirements.
  • Oversaw warehouse job functions to meet on-time delivery needs.
  • Reviewed and analyzed inventory reports to identify areas of improvement in the warehouse.

CDL Driver

WHITE CAP
08.2007 - 12.2016
  • Developed an extensive knowledge of local roadways and traffic patterns for enhanced navigation.
  • Completed deliveries before assigned deadlines to increase customer satisfaction.
  • Entered order, product, and vehicle information into company databases for tracking.
  • Loaded and unloaded packages onto delivery trucks upon arrival.
  • Reported vehicle problems and needed repairs to management.
  • Inspected cargo to verify accuracy and security of goods.

Education

Associate - Criminal Justice

EL CAMINO CITY COLLEGE
TORRANCE, CA
08.2005

High School Diploma - undefined

LYNWOOD HIGH SCHOOL
LYNWOOD, CA
06.2003

Skills

  • Business Development
  • Staff Management
  • Staff Training
  • Annual Budget Development
  • Staff Development
  • Employee Scheduling
  • Employee Performance Reviews
  • Operations Management

Certification

CDL

Languages

Spanish
Bilingual

Timeline

Branch Manager

White Cap Construction Supply Inc.
03.2024 - Current

Assistant Branch Manager

WHITE CAP CONSTRUCTION SUPPLY
09.2022 - 03.2024

Warehouse Manager

WHITE CAP
09.2016 - 10.2022

CDL Driver

WHITE CAP
08.2007 - 12.2016

High School Diploma - undefined

LYNWOOD HIGH SCHOOL

Associate - Criminal Justice

EL CAMINO CITY COLLEGE

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