FIDEL MOTTTA
Tehachapi
Summary
Dedicated customer service professional with expertise in problem-solving, active listening, and driving sales growth. Committed to enhancing customer satisfaction and team collaboration.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Dollar General Distribution Center
Lebec, CA
06.2023 - 01.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately using warehouse management systems to ensure timely delivery.
- Assisted in training new staff on operational procedures and customer service protocols.
- Monitored inventory levels, coordinating with team to maintain stock availability.
- Worked closely with managers, suppliers and buyers to stock retail locations.
- Assisted in driving sales growth through upselling treatments, packages, and retail products to clients.
- Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
Warehouse Unloader
RITE AID WAREHOUSE
Lancaster, CA
01.2012 - 03.2023
- Unloaded and organized incoming shipments following safety protocols.
- Operated forklifts and pallet jacks to transport inventory efficiently.
- Inspected delivery contents for accuracy and damage upon arrival.
- Collaborated with team members to streamline unloading processes.
- Maintained cleanliness and organization of loading dock area.
- Implemented process improvements that enhanced workflow efficiency.
- Monitored inventory levels to ensure timely restocking of warehouse supplies.
- Utilized equipment such as pallet jacks and forklifts, ensuring safe and efficient material handling during the unloading process.
- Provided support during peak periods or staff shortages, consistently maintaining a high level of productivity despite increased workloads.
Restaurant Busser
GREAT WALL RESTAURANT
Tehachapi, CA
03.2011 - 06.2013
- Cleaned and organized dining areas to enhance guest experience and maintain restaurant standards.
- Assisted servers by delivering food and drinks efficiently during peak hours.
- Set up and replenished service stations with utensils, napkins, and condiments for smooth operations.
- Collaborated with kitchen staff to ensure timely food delivery and customer satisfaction.
- Trained new bussers on restaurant protocols and best practices for maintaining cleanliness.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
High School Diploma -
AV Youth Build
Palmdale, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Complaint handling
- Customer service expert
- Warehouse safety
- Dock equipment operation
- Stacking accuracy
Timeline
Customer Service Representative
Dollar General Distribution Center
06.2023 - 01.2025
Warehouse Unloader
RITE AID WAREHOUSE
01.2012 - 03.2023
Restaurant Busser
GREAT WALL RESTAURANT
03.2011 - 06.2013
High School Diploma -
AV Youth Build