Fida Saais
Riverside
Summary
To obtain this important position utilizing my professional experience. Committed Operations Officer skilled in increasing operational efficiency to achieve corporate goals. Detail-oriented with drive for effectively managing budgets and executing office administration tasks.
Overview
22
22
years of professional experience
Work History
Operations Officer
Advanced C4 Solutions, INC (AC4S)
02.2024 - Current
- Oversaw the operational processes involved in relocating Afghan evacuees to the United States, ensuring efficiency and compliance with regulations.
- Coordinated logistics for transportation and accommodation, facilitating safe and timely transfers of evacuees.
- Collaborated with local and federal agencies, NGOs, and stakeholders to streamline communication and enhance service delivery.
- Conducted operational needs assessments and developed strategies to address challenges faced during the relocation process.
- Monitored and evaluated operational performance, preparing reports to inform management of progress and areas for improvement.
- Tracked inventory levels across all locations and ensured timely replenishment when required.
- Trained and mentored staff on procedures and protocols for working with Afghan evacuees, promoting a supportive work environment.
- Fostered relationships within community networks to support evacuees’ integration into American society.
- Analyzed customer feedback to identify areas where improvements can be made in service delivery.
Dari and Pashto Linguist
Atlas Advisors LLC
Columbus
08.2023 - 01.2024
- Interpreter for Dari and Pashto languages in the Refugee Care Project of the U.S. Department of State.
- Provided accurate interpretation and translation services between Dari, Pashto, and English for Afghan Special Immigrant Visa (SIV) applicants and refugees.
- Assisted in interviews, meetings, and counseling sessions, ensuring effective communication and understanding between all parties involved.
- Assisted in the seamless integration and successful resettlement by bridging the communication gap and offering cultural support.
- Provided assistance to Afghan immigrants during their medical appointments as a Medical interpreter.
- Maintained relationships with key stakeholders, including customers, suppliers, and partners.
Dari and Pashto Language Instructor
Diplomatic Language Services
Los Angeles
02.2022 - 08.2023
- Instructed U.S. government personnel in Dari and Pashto.
- Implemented immersive activities to educate students on Afghan and neighboring cultures.
- Conducted challenging essay assignments to uncover deeper meanings of texts.
- Updated and enhanced course materials to align with modern educational standards.
- Developed and implemented specialized lesson plans to monitor student progress.
- Acknowledged among top instructors by DLS.
Dari and Pashto Interpreter and Translator
Mission Essential
Blackstone
08.2021 - 02.2022
- Assisted various departments, including the Department of Homeland Security and the Department of State, with Dari and Pashto translation.
- Facilitated communication between Department of State and Department of Homeland Security officials by translating and interpreting in Dari and Pashto for Afghan refugees.
- Translated and explained DHS forms to refugees.
- Facilitated communication between US Marines and Afghan evacuees by interpreting Dari and Pashto at Fort Pickett National Guard Training Base.
- Facilitated communication between medical staff and Afghan children in the pediatrics section.
- Served as interpreter at IRC sections of Fort Pickett, offering vital services for Afghan refugees.
- Issued necessary supplies such as clothing and hygiene kits while interpreting at the mayor's cell section of Fort Pickett distribution center for children.
- Supported educational activities at Fort Pickett Afghan Kids School two days per week.
Dari, Pashto, and Urdu Translator
Mission Essential Personnel
Herndon
06.2019 - 07.2021
- Executed translation and interpretation tasks for CI Teams in Afghanistan.
- Facilitated communication by translating local languages into English.
- Converted scripts, documents including ciphers, and intelligence reports from Dari, Pashto, and Urdu to English.
- Translated military documents, decrees, and intelligence guidance.
- Functioned as a cultural and intelligence analyst, translating cases and reviewing them.
- Collaborated with program management personnel to analyze and develop solutions for complex CI-related issues.
- Produced precise analyses with detailed conclusions and recommendations.
- Investigated international and local websites.
- Offered extensive linguistic assistance for military operations by interpreting meetings.
- Evaluated linguistic content for accuracy and quality.
- Reviewed multilingual documents to identify relevant details.
- Conducted document exploitation by scanning, researching, and analyzing foreign documents for vital information.
- Utilized phone, email, WhatsApp, and other means for regular contact with local sources, ensuring the safety of troops.
- Facilitated translation during high-level and confidential meetings with host nation military officials.
- Consistently engaged with key Afghan intelligence bodies, including NDS, MOICI, and MODCI.
Uber Partner
Uber
Plano
01.2016 - 06.2019
- Achieved consistently high customer scores due to exceptional service.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Transported clients to specified destinations safely and on-time.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Offered riders information about local attractions and restaurants.
- Transported clients to events and programs according to activity schedule.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
General Manager
Saais Enterprises LLC
Mesquite
12.2015 - 12.2016
- Supervised all operations of Stop and Go Food Mart and enforced safety, health and security rules.
- Ensured all categories within the store were maintaining the specific margins.
- Created an innovative sales strategy and incentive program that increased sales and developed a program to ensure quality and consistent training for all new employees hired, PAGE 2 trained and evaluated personnel and promoted or fired employees when appropriate.
- Inventoried stock and re-orders when inventory dropped to a specific level and monitored sales activities to ensure that customers received satisfactory service and quality goods.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Promoted business strategy by implementing improvements based on customers feedback.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Counted cash in register drawer at beginning and end of shift.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Answered questions about store policies and concerns to support positive customer experiences.
- Used cash registers and POS systems to request and record customer orders and compute bills.
Cultural Advisor, Pashto and Dari/Farsi Linguist
American Federal Contractors
Fort Polk
03.2009 - 04.2013
- Frequently advised senior-level military officials regarding political and social affairs of Afghanistan.
- Concurrently mentored military exercises and critiqued scenarios during pre-deployment exercises.
- Delivered effective political and cultural counseling to both mid and high-level military leadership.
- Provided immediate and essential cultural recommendations to American armed forces.
- Audited and reversed numerous practical scenarios to support senior US/NATO officers and NCOs.Simultaneously supervised the pre-deployment exercises via foreign cultural, political, and historical aspects.
- Contextually and precisely translated all diplomatic and military correspondences.
- Persistently evaluated and critiqued training curriculum and scenarios.
- Thought various number of language and cultural awareness classes which benefited soldiers on the ground.
- Thought significant amount of historical lessons and in-country administrative procedures.
Pashto and Dari/Farsi Linguist
Mission Essential Personnel
Columbus
02.2011 - 02.2013
- I was deployed to Afghanistan as a DOD contractor, and because of my Pashto and Dari language skills as well as my physical and mental capacity of functioning high operational tempo and crisis situation; I was attached to a U.S Marine Unit In Afghanistan.
- Interpreted in a VVIP meeting for the former US secretly of of Defense Leon Panneta in Helmand Afghanistan.
- Provided mission-critical research analysis, and reporting of actionable intelligence, directly resulting in diminishing the threat’s capabilities.
- Scanned, researched, and analyzed classified and open-source materials.
- Conducted gusting, editing, and translating verbal and written communications.
- Identified, extracted and provided (collection, content management) vital information to my chain of command.
- Complete simultaneous interpretation interviews with village elders for many different militaries, intelligence and law enforcement agencies abroad.
- Translated a 500 pages Logistic book from Farsi to English-I have worked as an interpreter during secret and important meetings between very high ranking Afghan Ministers and General and U.S Generals.
Cashier Team Lead
Gold Star Food Mart
Irving
01.2008 - 01.2009
- Assisted with purchases, locating items and signing up for rewards programs.
- Assisted customers with account updates, new service additions and promotional offers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Welcomed customers, offering assistance to help find necessary store items.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Helped customers find specific products, answered questions and offered product advice.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Properly verified customer identification for alcohol or tobacco purchases.
Pashto and Dari/Farsi Linguist
MPRI
Alexandria
05.2005 - 01.2008
- Provided professional interpretation and translation for MPRI mentors/developers in support of
- Combined Security Transition Command- Afghanistan (CSTC-A) and US/coalition forces in Operation Enduring Freedom.
- Interpreted in the national executive-level meeting, conversations/exchanges between US senior military officers & MPRI mentor/developers and the Afghan Ministry of Defense officials.
- Interpreted/translated during many senior leaders seminars and training events.
- Received numerous honors and awards.
Performed linguistic annotations for variety of NLP projects
English Language Instructor
Tolo English Language Center
Kabul
02.2003 - 07.2007
- Wrote custom materials for teaching concepts and material to supplement or replace standard materials to add interest, focus on specific concepts and meet learning needs of student population.
- Led self-guided exercises to improve students understanding of sound and symbol relations, spelling, punctuation, style and work pronunciation practices.
- Used varied instructional resources and tools to strengthen English language skills.
- Evaluated student progress, recorded scores and revised plans for reteaching of subject matter where necessary to accomplish learning.
- Worked one-on-one with struggling students to shore up learning in specific skills and concepts.
Education
Bachelor of Science - Medical Technology
Institute Of Medical Educations
Kabul12.2007
High School Diploma -
Istiqlal High School
Kabul01.2004
Skills
- Active CATII Security Clearance
- Customer service
- Law Enforcement Experience
- Strong Technical Computer Skills
- Political Strategy Consultation
- Team leadership
- Operational Management
- Bilingual Translation Expertise
- Information Gathering Expertise
- Assessment and Reporting
- Disaster Preparedness Planning
- Expertise in Audio Translation
- Experienced with Microsoft Office Suite
- Supply chain operations
- Logistics Coordinator
Languages
Fluent in English, Pashto, Dari and excellent in Urdu.
Achievements
- I have received dozens of certificates, medals, medals of honors, medals of bravery, coins, and appreciation letters from up to 3-star U.S. military generals and officials.
- I had the honor of translating for the former U.S. Secretary of Defense Leon Panetta in a meeting in Afghanistan while working as a linguist. I was selected because of my experience.
- I have received many certificates and appreciation certificates from the companies I have worked for.
Hobbies
- Volleyball
- Computer
- Books
- Running
- Hiking
- Networking
Timeline
Operations Officer
Advanced C4 Solutions, INC (AC4S)
02.2024 - Current
Dari and Pashto Linguist
Atlas Advisors LLC
08.2023 - 01.2024
Dari and Pashto Language Instructor
Diplomatic Language Services
02.2022 - 08.2023
Dari and Pashto Interpreter and Translator
Mission Essential
08.2021 - 02.2022
Dari, Pashto, and Urdu Translator
Mission Essential Personnel
06.2019 - 07.2021
Uber Partner
Uber
01.2016 - 06.2019
General Manager
Saais Enterprises LLC
12.2015 - 12.2016
Pashto and Dari/Farsi Linguist
Mission Essential Personnel
02.2011 - 02.2013
Cultural Advisor, Pashto and Dari/Farsi Linguist
American Federal Contractors
03.2009 - 04.2013
Cashier Team Lead
Gold Star Food Mart
01.2008 - 01.2009
Pashto and Dari/Farsi Linguist
MPRI
05.2005 - 01.2008
English Language Instructor
Tolo English Language Center
02.2003 - 07.2007
Bachelor of Science - Medical Technology
Institute Of Medical Educations
High School Diploma -
Istiqlal High School