Summary
Overview
Work History
Education
Skills
Languages
ACTIVITIES AND LEADERSHIP
Timeline
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Fida Khatoon

Vaughan

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Customer Service Agent

Amazon India
08.2022 - 07.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Sought out extra training opportunities to enhance customer relationship management abilities.

Education

Bachelor of Science - Applied Nutrition And Dietetics

OSMANIA UNIVERSITY
HYDERABAD, INDIA
08.2022

High School Diploma -

ROSARY CONVENT HIGH SCHOOL
HYDERABAD, INDIA
03.2017

Skills

  • Customer Service
  • Information Updates
  • Microsoft Office
  • Problem Resolution
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Customer Relationship Management
  • Outstanding Communication Skills
  • Customer Relations

Languages

English
Full Professional
Hindi
Full Professional

ACTIVITIES AND LEADERSHIP

  • Coordinated and managed student internships programs for AIESEC by actively participating and supporting different internship collaborations.
  • Volunteer at non-profit camps organized through university programs.


Timeline

Customer Service Agent

Amazon India
08.2022 - 07.2023

Bachelor of Science - Applied Nutrition And Dietetics

OSMANIA UNIVERSITY

High School Diploma -

ROSARY CONVENT HIGH SCHOOL

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Fida Khatoon