Fida Hussain
Edmonton,T6L4G7
Summary
Skilled Automotive Mechanic with hands-on experience in diagnostics, repair, and preventive maintenance for diverse vehicle makes and models. Expertise in identifying mechanical and electrical issues, executing repairs, and ensuring compliance with safety and performance standards. Committed to delivering technical proficiency and enhancing customer satisfaction in a professional service environment.
Overview
2
2
Certifications
13
13
years of professional experience
Work History
Automotive Mechanic
Canadian Auto Traders Corp
, Canada
07.2025 - 09.2026
- Perform diagnostics, repairs, and preventive maintenance on a wide range of vehicles to ensure optimal performance and safety.
- Inspect engines, transmissions, brakes, suspension, steering, and electrical systems to identify faults and recommend repairs.
- Use diagnostic tools and computerized equipment to troubleshoot mechanical and electrical issues accurately.
- Replace or repair defective parts and components according to manufacturer specifications.
- Conduct routine maintenance services including oil changes, brake services, fluid checks, tire rotations.
- Maintain detailed service records and repair documentation for completed work.
- Maintained detailed service records and repair documentation to support transparency and accountability in repair processes.
- Communicate clearly with service advisors and customers regarding repair needs, timelines, and costs.
- Maintain a clean, organized, and safe work environment while following workplace safety procedures.
Customer Service Manager
Progress Glass Co.,
Edmonton, Alberta
05.2024 - 06.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints regarding damaged panes, delays, and service concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Managed customer inquiries for residential and commercial glass orders.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Coordinated order details with estimators, fabrication, and installation teams.
- Scheduled installations and service calls across shop and field crews.
- Tracked order status using customer records, emails, and phone logs.
- Prepared quotes for mirrors, shower enclosures, and replacement glass.
Sales Manager
Al Huda Tires
Sharjah
12.2022 - 11.2023
- Setting and achieving Sales target.
- Building strong customer relationships to increase sales.
- Coordinating with finance and inventory departments.
- Facilitated weekly team meetings to discuss progress and address challenges.
- Presented products and services to prospective and existing customers to meet client needs.
- Answered inquiries from prospective customers about product features and services to facilitate informed purchasing decisions.
- Monitoring sales performance and analyzing market trends.
- Coordinating to finance and inventory departments.
- Conducted regular meetings to align team goals and strategies.
- Monitored the customer order process and addressed customer issues.
- Monitored customer order process and addressed customer issues.
Costumer Service Advisor
Al Waha Auto Garage
Sharjah
04.2021 - 12.2022
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Answered phone calls and responded to questions and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Resolved customer inquiries, contributing to increased customer satisfaction ratings.
- Coached and mentored junior customer service representatives, enhancing team capabilities.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Utilized knowledge of company products and services to efficiently resolve complaints and concerns.
- Drove positive customer satisfaction levels by providing successful training to associates. Created reports on a daily, weekly, monthly basis related to customer service activities.
Automotive Mechanic
Al Waha Auto Garage
Sharjah
12.2018 - 03.2021
- Inspected vehicles for necessary repairs or preventive maintenance needs.
- Tested vehicle performance to ensure proper functioning of brakes, lights and steering mechanisms.
- Removed old oil, replace filters and added the correct amount of new oil.
- Adjust and repair or replace parts and components of automotive system.
- Prioritized and organized tasks to ensure timely completion of service goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Adjust and repair or replace parts and components of an automotive system.
- Advise customers on work performed and future repair requirements.
Delivery Driver
Uber Orders Company
Dubai
11.2016 - 12.2018
- Gained experience in delivery services through internal processes and direct interaction with 3PL and 4PL providers to enhance product knowledge.
- Transported items using company vehicle to ensure timely delivery. and safely delivered items to prevent damage or loss.
- Drove safely across various weather conditions to maintain safety. in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS system.
- Verified deliveries from shipping instructions prior to deliver to customers.
- Delivered exceptional customer service by addressing inquiries about products and services during delivery.
- Informed customers of delivery delays to proactively manage expectations and reduce support calls.
- Notified customers of delivery delays to manage expectations. of delays to decrease calls to support.
- Great learning practice of delivery services such as internal systematic work as well as direct 3PL & 4PL interaction services about product knowledge of delivery services.
Auto Mechanic Technician
HH Motors Workshop
Faisalabad
02.2014 - 08.2016
- Repaired and replaced faulty components in engines and other parts of the vehicle.
- Checked fluid levels in vehicles to ensure proper operation. Replaced spark plugs and wires on gasoline powered engines.
- Experience in performing Automotive Repairs including engines work , Brake Repairs , Electrical Repairs and many more.
- Verified that all repairs were completed correctly before returning the vehicle to the customer.
- Performed routine maintenance services such as oil changes, lubrications and tune-ups.
- Explained repairs to customers, enhancing their understanding and trust in services provided.
- Inspected vehicles for necessary repairs or preventative maintenance.
- Verified that all repairs were completed correctly before returning vehicle to customer.
- Estimated repair costs based on parts and labor for customer transparency.
- Diagnosed and troubleshot mechanical issues using diagnostic tools, ensuring accurate and efficient repairs.
- Used power tools, hand tools, and welding equipment effectively in automotive repairs.
- Performed a variety of automotive repairs, including engine work, brake repairs, and electrical systems.
Education
Bachelor of Commerce -
Punjab College
FaisalabadMatriculation - Science
AV Modern High School
FaisalabadSkills
- Vehicle diagnostics
- Automotive repairs
- Engine systems
- Electrical & Mechanical Repair
- Automotive Troubleshooting
- Drivetrain repair
- Preventive Maintenance & Inspections
- Fluid services
- Diagnostic tools
- Safety compliance
- Technical problem-solving
- Time Management & Task Prioritization
- Maintenance Scheduling
- Service Report Management
- Record keeping
- Service Documentation
- Repair Workflow Scheduling
- Repair Resolution
- Customer Service Coordination
- Client Repair Communication
- Customer communication
- Customer Interaction
- Customer Satisfaction Improvement
- Customer Retention Strategies
- Team collaboration
- Adaptive Team Player
- Problem-solving
- Workshop safety
- Parts Order Management
- Abilities Parts Reception
- Time Management
- Parts Order Management
Personal Information
Driving License: Class 4 - Alberta
Certification
Amvic Certified Sales person, Amvic Service and Repair Course
Languages
Driving License: Class 4 - Alberta
Timeline
Automotive Mechanic
Canadian Auto Traders Corp
07.2025 - 09.2026
Customer Service Manager
Progress Glass Co.,
05.2024 - 06.2025
Sales Manager
Al Huda Tires
12.2022 - 11.2023
Costumer Service Advisor
Al Waha Auto Garage
04.2021 - 12.2022
Automotive Mechanic
Al Waha Auto Garage
12.2018 - 03.2021
Delivery Driver
Uber Orders Company
11.2016 - 12.2018
Auto Mechanic Technician
HH Motors Workshop
02.2014 - 08.2016
Bachelor of Commerce -
Punjab College
Matriculation - Science
AV Modern High School