Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

FIACRE MUTABAZI

Chilliwack,BC

Summary

With over five years of customer service experience, I am dedicated to delivering exceptional customer experiences in fast-paced, diverse environments. I excel in customer service, communication, and team collaboration, with strong proficiency in Microsoft Office, data analysis, and process improvement. Skilled in conflict resolution, time management, and problem-solving, I am also experienced with CRM software such as Zendesk, Freshdesk, and Shopify. My expertise extends to product knowledge and office equipment, ensuring efficiency and seamless customer interactions.

Overview

9
9
years of professional experience

Work History

Digital Marketing Coordinator

Community Society Inasmuch
Vancouver, CA
03.2024 - 12.2025
  • Managing social media accounts for a growing non-profit dedicated to refugee resettlement.
  • Designed, built, and managed the organization's website.
  • Managing social media accounts for a growing non-profit dedicated to refugee resettlement.
  • Designed, built, and managed the organization's website.
  • Coordinating with the Inasmuch team to create a culturally relevant and sensitive social media strategy.
  • Managing social media accounts for a growing non-profit dedicated to refugee resettlement.
  • Designed, built, and managed the organization's website.

Customer Care Service

Global Services Inc.
Kigali, RW
07.2022 - 12.2023
  • Provided daily support to auction houses and their bidders via phone and email
  • Addressed issues facing a web-based platform through troubleshooting with an attention to detail
  • Coordinated with Invaluable's Product and IT departments to manage tickets using JIRA and Salesforce in order to troubleshoot bugs or system errors as they occur and to track them to resolution
  • Conducted training sessions with new and existing auction house clients

Customer service Support

Birmingham Wear
London, U.K
08.2021 - 06.2022
  • Fulfilling orders through all platforms
  • Managing Freshdesk tickets
  • Verifying orders and adding tracking information
  • Managing inventory through Shopify
  • Shopify order customization and refunds
  • Check order status and shipping details through Shopify
  • Managing payment disputes

Bilingual Customer Service Representative

Lime
San Francisco, U.S.A
05.2017 - 05.2020
  • Manage large amounts of incoming text messages, emails, and phone calls in English and French
  • Responding to customers' inquiries via social media channels (Twitter and Facebook)
  • Resolving customer complaints regarding app bugs (creating/deleting accounts, ending rides, locating available bikes and scooters, payment issues that included declined cards, adding a payment method, and currency issues)
  • Escalating reports to Loss & Prevention, IT and local OPS teams
  • Monitoring of inbound and outbound calls, email responses, and API responses to assess associates' technical accuracy, customer service performance, and conformity to company policies and procedures

Education

Master of Business Administration -

Thompson Rivers University
Vancouver, Canada
04.2025

Bachelor of Science - Public Health

Mount Kenya University
Thika, Kenya
07.2017

Skills

  • Typing
  • Microsoft Word
  • Microsoft Excel
  • Data Entry
  • Bilingual (French/English)
  • Proofreading
  • Adobe Acrobat
  • Data Management
  • CRM Systems
  • Customer Service
  • Data Analysis
  • Attention to Detail

Languages

  • English, Fluent
  • French, Fluent

References

References available upon request.

Timeline

Digital Marketing Coordinator

Community Society Inasmuch
03.2024 - 12.2025

Customer Care Service

Global Services Inc.
07.2022 - 12.2023

Customer service Support

Birmingham Wear
08.2021 - 06.2022

Bilingual Customer Service Representative

Lime
05.2017 - 05.2020

Master of Business Administration -

Thompson Rivers University

Bachelor of Science - Public Health

Mount Kenya University

Similar Profiles

CREATE PROFILE
FIACRE MUTABAZI