Marcus Tan
Langley
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Overview
3
3
years of professional experience
Work History
Jr Service Advisor
Volkwagen
04.2023 - Current
- Increased repeat business, establishing rapport and trust with customers through clear communication.
- Developed estimates by costing materials, supplies, and labor.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
Call Center Agent
The Jim Pattison Auto Group
09.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards of average 250 outbound calls per day
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Entered customer information into customized computer system with X-Time, CDK, and Dealermine to document and organize client records
- Managed online booking inquiries and assisted customers with questions throughout entire booking cycle.
Painting Apprentice
Circuit Glass and Collision Repair
03.2022 - 06.2022
- Primed surfaces evenly prior to painting allowing paint to be applied evenly
- Cleaned job site after project completion, removing tape and tarps and inspecting for drips or inconsistencies in paint application
- Utilized proper personnel protective equipment during painting and preparation, avoiding inhalation of hazardous debris and toxic particulates
- Knowledgeable on damage repairs of cars consisting of ICBC claims for Hyundai / Acura
- Removed wallpaper and sanded surfaces to prepare for paint application.
Sales Associate
Sneakerbox
08.2021 - 03.2022
- Prepared merchandise for the sales floor by pricing or tagging
- Engaged with customers guiding them with knowledge and skills about fashion trends currently in the market
- Built customer relations increasing sales and positive reviews
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Holy Cross Regional High School
Skills
- Stocking and Replenishing
- Merchandising Knowledge
- Exceptional Customer Service
- Data Gathering
- Revenue Generation
- Data Entry
- Account Maintenance
- Inbound Customer Calls
- Additional Information
Timeline
Jr Service Advisor
Volkwagen
04.2023 - Current
Call Center Agent
The Jim Pattison Auto Group
09.2022 - Current
Painting Apprentice
Circuit Glass and Collision Repair
03.2022 - 06.2022
Sales Associate
Sneakerbox
08.2021 - 03.2022
High School Diploma -
Holy Cross Regional High School
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