AMANDA NOV-VANN
EDMONTON,ALBERTA
Summary
Passionate to join a progressive organization to provide high end system support. I am a forward thinker and self-motivated individual with strong interpersonal and multitasking skills, looking for long term commitment in this role.
Overview
9
9
years of professional experience
Work History
Learning Support Coordinator II
TELUS
10.2018 - Current
- Coordinate learning programs for management professionals and team leaders in variety of fields on leadership development.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Worked closely with instructors to prepare for online webinars for groups as large as 250.
- Entered data, generated reports, and produced tracking documents.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Executed billing tasks and followed up with appropriate parties to obtain prompt payments.
Cable Locate Screening Coordinator ||
TELUS
03.2015 - 10.2018
- Monitor team statistics and audit individual work performance
- Coach and mentor team members to ensure LEAN practices are commonly used
- Coordinate team schedule to ensure coverage on a monthly basis
- Resolve internal and external escalations in a timely manner
- Cable Locate Screening, ||
- Analyze Alberta One-Call requests and TELUS buried cable infrastructure
- Verify data and findings to prevent damage to TELUS facilities
Education
High School Diploma -
Ross Sheppard High School
Edmonton, AB06.2009
Skills
- Perform at a high level under pressure and in fast-paced environments
- Possess personal computer navigation skills and keyboarding skills
- Ability to work effectively in a team environment and collaboratively with other departments
- Ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
- SuccessFactors
- Google Drive
- Microsoft Office: Word, PowerPoint, Excel, Access, SharePoint
Timeline
Learning Support Coordinator II
TELUS
10.2018 - Current
Cable Locate Screening Coordinator ||
TELUS
03.2015 - 10.2018
High School Diploma -
Ross Sheppard High School
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