BRITTNEY WILKINSON

Project Coordination and Management:

• Successfully led end-to-end coordination of 8 sample projects, driving collaboration among cross-functional teams, both internal and external, resulting in on-time delivery for each project within the last year
• Efficiently managed samples across 3 textile market segments (Home decor, Hospitality, and Industrial), achieving flawless execution and improved operational efficiency
• Implemented project tracking systems, ensuring transparent reporting to market managers and enabling proactive decision-making, leading to meeting project deadlines

Stakeholder Collaboration:

• Cultivated relationships with diverse stakeholders including vendors (North America and China), executives, logistics and marketing
• Successfully managed multiple complex projects simultaneously, with a combined budget of $1.5 million, and delivered all projects on time and within budget
• Implemented cost-saving measures in project procurement, resulting in 10-20% reduction in project expenses while maintaining quality standards

Design and Presentation Leadership:

• Spearheaded oversight of design layout, production, and preparation of sample presentations, collaborating closely with graphic designers to craft compelling sample artwork

Inventory Management and Procurement:

• Demonstrated exceptional inventory management and purchasing agent skills by conducting bi-weekly assessments across multiple warehouses, maintaining stock out rate below 10%—this optimized resource allocation and ensured product availability.

• Expertly trained and mentored team of six employees, instilling comprehensive office procedures and fostering exceptional interpersonal skills to cultivate highly skilled workforce committed to delivering top-tier customer service
• Proficiently engaged with customers, providing tailored recommendations for eyewear and contact lenses that perfectly met their needs, consistently driving annual sales growth of 12% or higher
• Maintained seamless office operations by proactively managing weekly office supplies and merchandise orders, while also conducting semi-annual inventory assessments
• Thrived in dynamic, fast-paced customer service-oriented environment, efficiently juggling diverse responsibilities, including sales, reception duties, lab work, and daily assistance to the doctor
• Assumed responsibility for overseeing all inbound and outbound communications, including emails, phone calls, reports, and internal correspondence, resulting in increased productivity and heightened patient satisfaction.

• Enhanced company's social media presence by demonstrating a deep understanding of a distinct client base, consistently crafting five captivating and engaging posts every week
• Delivered exceptional customer service with a positive and friendly demeanour, resulting in increased sales and customer satisfaction
• Meticulously upheld a clean, organized, and professional environment, ensuring that the physical space mirrored our commitment to excellence.

• Aided customers in selection of eyewear, facilitated appointment scheduling, and supported coordination of eye examinations, demonstrating a keen ability to provide comprehensive customer service and ensure a streamlined process for their eyecare needs.

• Collaborated with stylists to provide expert hair washing and styling services for clients, contributing to an exceptional salon experience
• Demonstrated a strong commitment to hygiene and cleanliness by consistently maintaining a sterile and pristine salon environment.