Branch Service Manager
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Built trusting relationships with members by offering sound financial advice and personalized service.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Trained over 50 staff in bank products, operations procedures and successful sales strategies.