Summary
Work History
Skills
Quote
Education
Timeline
Overview
AccountManager
FEYISAYO DIYA

FEYISAYO DIYA

Banker/Business Analyst
Surrey,BC

Summary

Have experience in bank operations and a versatile financial analyst who has been able to arm himself throughout the past ten years with operations management expertise, in-depth knowledge, and banking security protocols, all of which have allowed the banks have worked with to regularly fulfill their customer service requirements. Using tried-and-true methods, have also been successful in managing money, teller scheduling, and customer relations. Am an intelligent professional who excels at planning, budgeting, and forecasting and eager to take on new challenges in a field that deals with customers where abilities and skills will be useful. Am also a well-organized and trustworthy individual that excels at handling several priorities with a positive attitude and where required, am eager to take on additional responsibilities to further the team's objectives.

Work History

Branch Service Manager

ACCESS BANK PLC, NIGERIA
ABUJA, FCT
04.2019 - 04.2022
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Built trusting relationships with members by offering sound financial advice and personalized service.
  • Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
  • Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
  • Managed branch vault and cash supply to keep appropriate level of currency on hand.
  • Trained over 50 staff in bank products, operations procedures and successful sales strategies.

Customer Service Manager

DIAMOND BANK PLC, NIGERIA
ABUJA, FCT
05.2012 - 04.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored over 20 associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Created customer support strategy to increase customer retention.

AFRICA Program Assistant

VILLAGE AID, UNITED KINGDOM
BAKEWELL, DERBYSHIRE
07.2011 - 01.2012
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Duty Manager

VILLAGE AID, UNITED KINGDOM
SHEFFIELD, SOUTH YORKSHIRE
06.2011 - 01.2012
    • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
    • Trained over 50 employees in essential job functions.
    • Initiated plans to improve customer relations, quality standards and service efficiency.
    • Handled employee-related issues to improve performance, professional conduct and attendance reliability.

Skills

  • Revenue Generation
  • Employee Development
  • Staff Training
  • Marketing
  • Financial services
  • Employee Performance Reviews

Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Education

MBA - Business Administration

UNIVERSITY CANADA WEST, CANADA
Vancouver, BC
03.2024

PGD - Environmental Change And International Development

The University of Sheffield, UNITED KINGDOM
Sheffield, ON
01.2012

Bachelor of Science - Geography And Planning Science

University of Ado-Ekiti, Nigeria
Ekiti State
07.2008

Timeline

Branch Service Manager

ACCESS BANK PLC, NIGERIA
04.2019 - 04.2022

Customer Service Manager

DIAMOND BANK PLC, NIGERIA
05.2012 - 04.2019

AFRICA Program Assistant

VILLAGE AID, UNITED KINGDOM
07.2011 - 01.2012

Duty Manager

VILLAGE AID, UNITED KINGDOM
06.2011 - 01.2012

MBA - Business Administration

UNIVERSITY CANADA WEST, CANADA

PGD - Environmental Change And International Development

The University of Sheffield, UNITED KINGDOM

Bachelor of Science - Geography And Planning Science

University of Ado-Ekiti, Nigeria

Overview

11
11
years of professional experience
FEYISAYO DIYABanker/Business Analyst