Valerie Idehenre
North York
Summary
Professional in collections industry with keen focus on delivering results. Proven track record in managing customer accounts, addressing queries, and resolving issues efficiently. Known for collaborative teamwork and adaptability to changing demands, ensuring customer satisfaction. Skilled in negotiation and conflict resolution, with reliable and flexible approach to work.
Overview
3
3
years of professional experience
Work History
Collection Customer Service Representative
International Credit Experts
11.2021 - 03.2023
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
- Negotiated settlements within approved guidelines while preserving positive customer relationships whenever possible.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Personal Support Worker
Green Pasture Homecare
03.2020 - 08.2021
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Trained and coordinated work of new support workers.
Education
Associate of Science - Health Studies And Communication Skills
Centennial College of Applied Arts And Technology
Scarborough, None05-2022
Skills
- Goal oriented
- Stress tolerance
- Debt collection
- Customer relationship building
- Patience and persistence
- Problem-solving
Languages
English
Full Professional
Timeline
Collection Customer Service Representative
International Credit Experts
11.2021 - 03.2023
Personal Support Worker
Green Pasture Homecare
03.2020 - 08.2021
Associate of Science - Health Studies And Communication Skills
Centennial College of Applied Arts And Technology
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