Juan Alejandro Otalora Castro

As an Engineering Document Control specialist at Tridon Communications, contracted to support Suncor, I am responsible for maintaining and updating engineering data within the Hexagon software environment, integrated with an Oracle database system. My core responsibilities include reviewing engineering packages, verifying technical drawings, and ensuring that all relevant information is accurately reflected in the database.

Key tasks include:

• Validating and updating asset data and engineering records by analyzing drawings, Scope of Work (SOW) documents, and field photos.
• Ensuring consistency between submitted packages and internal procedures before uploading to the Hexagon system.
• Collaborating with Hexagon support and engineering teams to identify and resolve data discrepancies.
• Utilizing SQL queries to access, audit, and troubleshoot database entries, as well as generate error reports and support system maintenance.
• Proposing and documenting system improvement suggestions and contributing to ongoing database optimization efforts.

This role has allowed me to combine my technical background with analytical skills to enhance data integrity and support the engineering and operations teams with reliable information systems.

As a Parts Sales Specialist at Northwest Acura, I provided front-line support to customers and technicians. I contributed to both customer satisfaction and operational efficiency by combining strong product knowledge with attention to detail and high-quality service.

Key tasks included:

• Assisting customers in selecting the correct replacement parts based on their vehicle needs and service requirements.
• Completing all sales and service documentation for internal records and customer receipts.
• Managing inventory organization by stocking and arranging parts according to company standards.
• Inspecting incoming and outgoing parts for damage or defects, ensuring only quality parts were used or sold.
• Addressing customer service issues promptly to uphold a high level of customer satisfaction.

This role developed my ability to work in a fast-paced, client-facing environment and strengthened my skills in automotive knowledge, inventory management, and customer service.

As a Summer Student Intern with Acden Facilities, contracted to support operations at Canadian Natural Resources Limited (CNRL), I worked alongside experienced personnel to assist with a variety of facility maintenance tasks.

Key tasks included:

• Assisting full-time staff with both minor and major repair and maintenance work across the facility.
• Performing general labor duties to support day-to-day operational needs.
• Participating in scheduled safety meetings and contributing to a proactive safety culture.
• Following all Occupational Health & Safety (OH&S) protocols and actively supporting the shop’s safety program.
• Carrying out additional responsibilities aligned with delivering reliable and high-quality service to the client organization.

This experience strengthened my understanding of industrial maintenance, safety compliance, and teamwork in a high-standard work environment.

As an E-commerce Personal Shopper at Save-On-Foods, I was responsible for accurately selecting, packaging, and preparing online grocery orders for customer pickup or delivery. The role demanded attention to detail, product quality assurance, and a customer-first mindset.

Key tasks included:

• Carefully selecting and packaging fragile, non-fragile, and perishable items to ensure safe and intact delivery of customer orders.
• Verifying product quality and order accuracy, prioritizing both freshness and customer satisfaction.
• Completing internal documentation, logs, and paperwork to track order fulfillment and sales performance.
• Gathering and incorporating customer feedback to identify areas for improvement in the e-commerce process and enhance service quality.

This position allowed me to develop strong time management skills, a keen eye for quality control, and a deep appreciation for customer-centric service.