Feven Yimer

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
• Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
• Operated cash register to record transactions accurately and efficiently.
• Processed refunds and exchanges in accordance with company policy.
• Set up new sales displays each week with fresh merchandise.
• Conducted inventory counts by adding each item in stock and documenting in computer system.

Casher and service customer

• Met customer service goals and exceeded customer expectations.