Feven Tsegai
Toronto,Canada
Summary
Dynamic customer service professional with a proven track record in optimizing operations and elevating team performance through effective staff supervision and training. Expertise in merchandising and inventory tracking has led to significant improvements in service delivery and customer satisfaction. Renowned for resilient problem-solving skills and personalized product recommendations, resulting in increased sales and customer loyalty. Committed to fostering a high-performance culture that drives operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Brown’s Shoes
Toronto, Canada
02.2016 - Current
- Supported customers by helping them locate products and offering precise details.
- Conducted efficient transaction processing via POS technology.
- Maintained a neat and efficient store layout.
Senior Customer Service Supervisor
Tim Horton’s
Toronto, Canada
05.2015 - Current
- Managed customer service operations, ensuring seamless delivery and satisfaction
- Assisted in system improvements to boost service efficiency
- Built positive relationships with team members and supervisors
- Trained and developed employees to optimize performance
Server
Hwunet Bar and Restaurant
Toronto, Canada
02.2020 - 02.2021
- Delivered exceptional service, managing multiple tables simultaneously
- Communicated customer orders and special requests to kitchen staff
- Promoted daily specials and upsold menu items to boost revenue
Education
certificate - Computer Programming
University of Toronto, School of Continuing Studies
Toronto, Ontario, Canada07.2022
High School Diploma -
Central Toronto Academy
Toronto, Ontario, Canada06.2017
Skills
- Customer service mindset
- Resilient Problem-Solving Skills
- Staff supervision and training
- Merchandising and inventory tracking
- Cash handling and data entry
- Scheduling and team collaboration
- Sales training
- Prospecting and telemarketing
- Retail loss prevention
- User Demand Assessment
- Personalized Product Recommendations
Certification
- Smart Serve Certification
- Food Handling Certification
Languages
- Tigrinya, Advanced
- Arabic, Conversational
- Amharic, Conversational
Timeline
Server
Hwunet Bar and Restaurant
02.2020 - 02.2021
Sales Associate
Brown’s Shoes
02.2016 - Current
Senior Customer Service Supervisor
Tim Horton’s
05.2015 - Current
certificate - Computer Programming
University of Toronto, School of Continuing Studies
High School Diploma -
Central Toronto Academy
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