Feven Ghebre
Toronto,Canada
Summary
Driven and detail-oriented professional with a strong background in communication, organization, and customer service. My educational foundation in Communication and Media, combined with extensive experience in writing, social media management, and production assistance, has instilled in me the value of clear, efficient, and empathetic communication. I am seeking to transition into advisor/consultant, administration, customer service, digital marketing, or call center roles where I can utilize my strong communication skills and attention to detail. I am confident that my ability to manage multiple tasks efficiently, and provide excellent customer support, will make me a valuable asset in these roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Volunteer
Toronto, Canada
- Current
- Supported logistical operations by organizing inventory and assisting in dispatch coordination for deliveries.
- Catering Committee at Pope John II Secondary School - Assisted with serving main courses, appetizers, drinks, deserts to teachers and staff faculties. Working with teams, ensuring smooth distribution to managing the various types of foods.
- Participated in the Dining Committee for the Centennial College Networking Event 2026 by directly serving food to business employers, students, facilities. I made sure to use the gloves provided to maintain proper hygiene standards during food service. Served the vegetarian options.
Sales Representative
Knightsbridge Cleaning Services
Toronto, Canada
01.2025 - 04.2025
- Lead Generation: Developed and maintained strong relationships with new clients. Understood client needs and tailored the services to meet their requirements.
- Focused on connecting with realtors, property managers, staging companies, custom home builders, and moving companies in Toronto and the GTA.
- Sales Strategies: Developed and implemented effective sales strategies to achieve targets.
- Present and promote our cleaning services to potential clients.
- Performance Tracking: Monitor and report sales performance and provide regular updates and feedback from clients.
Digital Marketer/ Managing Market Partner
Monat Global
Toronto, Canada
01.2024 - 10.2024
- Promoted hair, Makeup, Skin Products on Instagram.
- Shared experience with hair, makeup, skin products.
- Recorded makeup tutorial videos.
- Introduced customers to participate as VIP customers and retail customers.
- Created Reels (Hair and Makeup Videos)
Creative Writer
Vocal Media
Toronto, Canada
02.2022 - 04.2023
- Engaged with a diverse audience through clear and compelling written content, including product reviews and informational articles.
- Applied research and problem-solving skills to create accurate and well-informed materials.
- Utilized SEO techniques to optimize content for search engines, increasing visibility by 15%.
Research Assistant
YouTube Web Series
Toronto, Canada
06.2016 - 08.2016
- Conducted in-depth research to support production needs, including scheduling and compliance with policies and procedures.
- Coordinated with multiple departments to ensure timely delivery of project requirements.
Production Assistant / Customer Service
Someplace Nice
Toronto, Canada
01.2016 - 04.2016
- Answered and directed phone calls, ensuring timely and accurate communication between clients and internal teams.
- Organized and maintained digital and physical filing systems, improving office efficiency by 20%.
- Assisted clients with order pickups and resolved inquiries with professionalism and empathy.
- Coordinated scheduling for meetings, projects, and deliveries, ensuring seamless workflows.
- Advertising Agency
Education
Certificate - Digital Marketing and E-Commerce
Google Career Coursera
Toronto, ON07.2024
Advanced Diploma - Film and Broadcasting
Centennial College
Toronto, ON04.2016
Certificate - Communication and Media Studies
Centennial College
Toronto, ON04.2013
Certificate - Community and Child Studies
Centennial College
Toronto, ON04.2011
Skills
- Microsoft and Mac-based computers
- Grammatical skills
- Reading comprehension
- Broadcast media
- Creative messaging
- Website creation
- Editing
- Research
- Creative writing
- Social media
Accomplishments
- Published two mystery/fiction books, demonstrating dedication, creativity, and attention to details.
- Successfully managed a social media campaign for beauty products, gaining over 1,000 new followers and increasing engagement rates.
- Assisted in streamlining office processes during a production role, improving workflow efficiency by 20%.
Additional Information
Comfortable with in-person, hybrid or remote work arrangements., Committed to continuous learning, efforts and growth mindset in any workplaces.
Projects
Stairs 16mm Film - Showcased at the Donny Awards, highlighting teamwork and production coordination. High Hopes Documentary - Won at the Donny Awards, demonstrating research and organizational excellence. Media Outlet Research/ PR Advertising - Focused on reaching target audiences for PR/advertising and documenting various media outlets. Internet Privacy Research - Focused on multimedia such as presenting about privacy concerns on the internet, such as google web results, social media privacy (Facebook) and how to change your privacy settings.
Volunteer Experience
Volunteer, Various, Toronto, ON, Ongoing, Supported logistical operations by organizing inventory and assisting in dispatch coordination for deliveries., Catering Committee at Pope John II Secondary School - Assisted with serving main courses, appetizers, drinks, desserts to teachers and staff faculties. Working with teams, ensuring smooth distribution to managing the various types of foods., Participated in the Dining Committee for the Centennial College Networking Event 2026 by directly serving food to business employers, students, facilities. Made sure to use gloves provided to upload proper hygiene standards during food service. Served the vegetarian options.
Certification
Worker Health and Safety Awareness
Timeline
Sales Representative
Knightsbridge Cleaning Services
01.2025 - 04.2025
Digital Marketer/ Managing Market Partner
Monat Global
01.2024 - 10.2024
Creative Writer
Vocal Media
02.2022 - 04.2023
Research Assistant
YouTube Web Series
06.2016 - 08.2016
Production Assistant / Customer Service
Someplace Nice
01.2016 - 04.2016
Volunteer
- Current
Certificate - Digital Marketing and E-Commerce
Google Career Coursera
Advanced Diploma - Film and Broadcasting
Centennial College
Certificate - Communication and Media Studies
Centennial College
Certificate - Community and Child Studies
Centennial College