Festus Adjamue
Barrie
Summary
Proven track record in enhancing customer loyalty and sales at Nevoe Oil and Gas Company, leveraging exceptional customer service and active listening skills. Expert in resolving high-stress situations, contributing to significant sales growth through strategic upselling. Demonstrates critical thinking and data entry proficiency, ensuring superior service and satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Precious Communication
03.2020 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Sales Representative
Nevoe Oil and Gas Company
05.2017 - 11.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
College Diploma - Business Management
Humber College
Toronto, ON04-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Professional Working
Timeline
Customer Service Representative
Precious Communication
03.2020 - 04.2023
Sales Representative
Nevoe Oil and Gas Company
05.2017 - 11.2019
College Diploma - Business Management
Humber College
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