Fariya Rasheed
Edmonton
Summary
Dynamic and results-oriented professional with extensive experience in customer service and hospitality.
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Renaissance Hotel
09.2022 - 07.2023
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Manged hotel accounting revenue for the day during night shift.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Receptionist
LA Fitness
01.2022 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Pharmacy Clerk
Loblaw Pharmacy
09.2019 - 05.2021
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
Education
High School Diploma -
Queen Elizabith High School
Edmonton, AB06-2021
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Oral and written communications
Languages
English
Native or Bilingual
Timeline
Front Desk Agent
Renaissance Hotel
09.2022 - 07.2023
Receptionist
LA Fitness
01.2022 - 06.2022
Pharmacy Clerk
Loblaw Pharmacy
09.2019 - 05.2021
High School Diploma -
Queen Elizabith High School
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