Feryal Alyounis
Windsor,ON
Summary
Personable and reliable Barista Lead successful at creating repeat customers with friendly service and excellent coffee preparation. Enthusiastic about promoting sustainably grown and fair-trade coffee.
Energetic culinary professional with blend of creativity, passion for food and exceptional cooking skills. Work well as dynamic leader in high-pressure fast food and buffet restaurant settings.
Overview
3
3
years of professional experience
Work History
International Food Cooker
Elsayyed Restaurant Food And Beverage
Quito
06.2018 - 04.2019
- Worked with High class customers to understand needs and provide great service.
- Increased customer satisfaction by resolving Arabic food and fresh juices issues.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Assisted guests, including offering personable greetings and taking orders.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Trained, managed and guided new Kitchen workers, improving overall performance and productivity.
Barista and Supervisor
Our Own Restaurant
KSA
09.2016 - 02.2018
- Created over 30 drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong Fast and good listining abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious fresh juices which improved sales.
- Memorized ingredients and recipes for 30 specialty drinks.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Education
Advanced Diploma - Computer
Aptech
Doha,Qatar 05.2001
Skills
- MS Office
- Food Preparation
- Cake decorating expertise
- Beautiful presentation of food
- Food Presentation
- Sandwich Preparation
- Product Displays
- Adaptive and Creative
- Exceptional Customer Service
- Health standards knowledge
- Food Plating and Presentation
- Hospitality and service industry background
- Performance improvement
- Extensive catering background
- Food Presentation Talent
- Smoothie Making
- Coffee Machinery
- Excellent math skills
- Supervision
- Customer-focused
Timeline
International Food Cooker
Elsayyed Restaurant Food And Beverage
06.2018 - 04.2019
Barista and Supervisor
Our Own Restaurant
09.2016 - 02.2018
Advanced Diploma - Computer
Aptech
Similar Profiles
Allan Bongo MuhutsuAllan Bongo Muhutsu
Bar Team Leader at Grey Fox Food and Beverage Service -Brute Argentinian RestaurantBar Team Leader at Grey Fox Food and Beverage Service -Brute Argentinian Restaurant
Anjan MajumdarAnjan Majumdar
Intern at Square Food & Beverage Ltd.Intern at Square Food & Beverage Ltd.
Khushi SavaliyaKhushi Savaliya
Food Safety & Quality Control Assistant at McDonald's Canada, Food & Beverage IndustryFood Safety & Quality Control Assistant at McDonald's Canada, Food & Beverage Industry
Gloria TchiebweGloria Tchiebwe
Tutrice at Ecole Catholique Secondaire Sainte TrinitéTutrice at Ecole Catholique Secondaire Sainte Trinité
Heather TaylorHeather Taylor
Waste Diversion Coordinator at Essex-Windsor Solid Waste AuthorityWaste Diversion Coordinator at Essex-Windsor Solid Waste Authority